Processes & Infrastructure

Anyone who has spent time in an organization knows that dysfunctional behavior abounds. Conflict is frequently avoided or pushed underground rather than d...

Organizations are facing an engagement crisis. Regardless if they are customers, employees, patients, students, citizens, stakeholders, organizations strug...

How anyone can become a data ninja From the stock market to genomics laboratories, census figures to marketing email blasts, we are awash with data. But as...

ask The Right Questions In The Right Ways...and Get The Answers You Need To Succeed! discover The Core Questions That Every Manager Needs To Master...how ...

Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book prese...

An extension of Prof. Landes' chapter in Volume VI of the Cambridge Economic History of Europe includes a full-scale analysis of modern industrial Europe fr...

The #1 Step-by-Step Guide to Search Marketing Success...Now Completely Updated with New Techniques, Tools, Best Practices, and Value-Packed Bonus DVD! 'My ...

BUSINESS SUCCESS STARTS WITH LEAD GENERATION\The first step towards gaining customers, increasing profit, driving growth, and attracting investors is your a...

"I found this book a real treat. It has the rare quality of being both profound and light at the same time. . . . It has the potential for appealing to a l...

Equipping HR students with critical IT knowledge and IT students with critical application knowledge pertaining to Human Resource Management (HRM) With the...

Environmental issues can present some daunting operational concerns for all types of organization, whether in the private, public and voluntary sectors. Ma...

Loyal customers are the beating heart of every great business. So why do so many companies act like adrenalin junkies, chasing after new customers at the ...

Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organ...

Modern Erp Provides A Comprehensive Overview Of Enterprise Resource Planning (erp) Systems And Related Systems And Technologies And Can Be Used In An Underg...

Pinedo is a major figure in the scheduling area (well versed in both shastics and combinatorics) , and knows both the academic and practitioner side of the ...

"Social Work Practice: Problem Solving and Beyond" presents a view of social work that incorporates, not without criticism, problem solving as foundational ...

Unfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead, guided by our pare...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...