Processes & Infrastructure

Our Organizations Are Failing Us. They're Sluggish, Change-phobic, And Emotionally Arid. Human Beings, By Contrast, Are Adaptable, Creative, And Full Of Pas...

"Once in a while you come across a book you know was written from experience. Spinning Up ServiceNow is one of those... The first part of the book should ...

The Third Edition Of This Bestselling Text Reviews And Analyzes The Foremost Leadership Theories, Giving Special Attention To How Each Theoretical Approach ...

Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the w...

it Is The Hopes And Fears That Affect Us In Planning For A Better Future. Only Stories, Scenarios And Our Ability To Visualize Different Kinds Of Futures Ad...

ebay For Canadians For Dummies Is The Perfect Primer To One Of The World’s Most Popular Web Sites. From How To Find That Perfect Item, To Winning It At Th...

Based on principles described in The Heart of Change (2002), this easy-to-use guide provides leaders and managers with a framework for implementing change w...

Since Peter Senge published his groundbreaking book The Fifth Discipline, he and his associates have frequently been asked by the business community: "How ...

Under Andy Grove's leadership, Intel has become the world's largest chip maker and one of the most admired companies in the world. In Only the Paranoid Su...

You've read John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 ...

The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet ...

In the digital age, the old rules of marketing and branding are in desperate need of overhaul. Word of mouth has evolved to word of type as customers promo...

Which kinds of companies will thrive and which will get crushed by the powerful forces in the global business landscape now at work This groundbreaking ne...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer...

We are now living in a world with over one hundred brands of bottled water. The United States alone is home to over 45,000 shopping malls. And there are mor...

Two Best-selling Authors And Business Experts Use Real-world Examples To Demonstrate The Importance Of Service Design In Keeping Modern Customers, Who Have ...

At first glance, companies like Apple and Nike have little in common with organizations like the Hell’s Angels and the Unification Church. But in reality...

The third volume in the internationally bestselling McKinsey Trilogy, The McKinsey Engagement is an action guide to realizing the consistently high level of...

In All the Right Moves, author Constantinos Markides argues that business strategy is all about making difficult choices: Who will be your target customers?...

"What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology - and informatio...

An argument for simplicity from the bestselling authors of Profit from the Core Is radical reinvention the key to winning in today’s fast-paced world? N...

A Moment Of Truth -- The Vingresor And Linjeflyg Turnarounds -- The Sas Turnaround -- Profession: Leader -- Setting The Strategy -- Flattening The Pyramid -...

What Is A Market? To Most People It Is A Shopping Center Or An Abstract Space In Which Stock Prices Vary Minutely. In Reality, A Market Is Something Much Mo...

Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their prod...

Over the next decade, two out of every three companies will face the challenge of their corporate lives: redefining their core business. Buffeted by global ...

In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in the...

In this much-anticipated book, a leading economist argues that many key problems of the American economy are due not to the flaws of capitalism or the inev...

Two Noted Professors Offer Easily Remembered Rules For Using History Effectively In Day-to-day Management Of Governmental And Corporate Affairs To Avoid Cos...

Out Of Our Minds -- Facing The Revolution -- The Trouble With Education -- The Academic Illusion -- Knowing Your Mind -- Being Creative -- Feeling Better --...

The world we live in today is more volatile than ever. The security of free nations is threatened by rogue states, the global economy is in flux, and the r...

HR professionals need to get to grips with artificial intelligence and the way it's changing the world of work. From using natural language processing to e...

In Captured, U.s. Senator And Former Federal Prosecutor Sheldon Whitehouse Offers An Eye-opening Take On What Corporate Influence Looks Like Today From The ...

perkins, A Former Chief Economist At A Boston Strategic-consulting Firm, Confesses He Was An Economic Hit Man For 10 Years, Helping U.s. Intelligence Agen...

An Mit Professor's Pathbreaking Book On Building Learning Organizations--corporations That Overcome Inherent Obstacles To Learning And Develop Dynamic Ways ...

The Wall Street Powerhouse And Author Of Expect To Win Offers A New Way To Conceptualize Career Strategies And Gives Us Proven Tools For Successful Change W...

Pt. 1. Understanding Teams. Why Teams? -- One Team: A Story Of Performance -- Team Basics: A Working Definition And Discipline -- High-performance Curve -- ...

Argues That A Global Conspiracy Has Enslaved Americans With Poor Education, A Misguided Mass Media, And A Buffet Of Prescription Drugs, And Issues A Call To...

Influence the Influencers in Your Life 'I've known Dirk Schlimm for years, and observed with admiration his ability to work effectively with powerful peopl...

As Chairman Of The Federal Reserve (1979-1987), Paul Volcker Slayed The Inflation Dragon That Was Consuming The American Economy And Restored The World's Fa...

Canadian Organizational Behaviour Reflects The Dynamic World Of Organizational Behaviour And Emerging Workplace Realities - Social Media And Virtual Teams; ...

Standard work is an agreed upon set of work procedures that effectively combines people, materials, and machines to maintain quality, efficiency, safety, ...

The powerful knowledge contained in this book can make your workplace more productive, your job simpler, and everything more satisfying. It's about how to...

Whether it is the TV commercial that breaks into our favourite programme or the telemarketing phone call that disrupts a family meal, traditional advertisin...

The definitive account of workplace wellbeing and its key drivers, offering a fresh, data-driven perspective on the connections between happiness, producti...

Working Women Today Are Better Educated And More Well Qualified Than Ever Before. Yet Men Still Predominate In The Corporate World. In The Confidence Code, ...

SWOTed by strategy models? Crunched by analysis? Strategy doesn¿t have to be this way. Strategy is really all about being different. Thinking about it...

In today’s business world, it takes more than a website to stay competitive. The smartest, most successful companies are using radically new membership m...

Create Business and Generate Profits in New Markets through Innovation! “The best account I have read about how companies can enable and support internal...