Shipping policy

We ship to the destinations available at checkout. Available services and shipping charges depend on your delivery address and order.

Order processing

We dispatch in-stock orders within two business days after payment confirmation, unless the product page states a different timeframe.

Business days are Monday through Friday, excluding public holidays at the dispatch location.

If we cannot ship within the stated timeframe, we will contact you with a revised estimate. You can accept the delay or cancel the unshipped items for a refund.

Shipping charges and delivery times

Checkout displays the available shipping services and charges before payment.

Delivery time depends on the carrier, selected service, and destination. Where available, delivery estimates appear with the shipping option. For an estimate before ordering, contact us with your destination and the books you want to purchase.

Delivery estimates are not guaranteed unless the selected service expressly includes a guarantee. Remote locations, customs processing, severe weather, and carrier disruptions can cause delays.

Shipment notifications

We will send a shipment notification when your order is dispatched. If the selected service includes tracking, the notification will include tracking information.

If an order requires separate shipments, we will notify you. Additional shipping charges require your agreement.

Local pickup

If local pickup is available at checkout, wait for the ready-for-pickup notification before visiting. The notification will provide the pickup location and instructions.

International orders

For international shipments, customs duties, import taxes, or carrier clearance fees can apply. Unless checkout expressly includes these charges, they are your responsibility.

Delivery problems

Before completing your order, review your delivery address. If you notice an error, contact us immediately. We will make reasonable efforts to update the address before dispatch.

If your order is damaged, lost, or overdue, email info@sustainablebooks.ca or info@sustainablebooks.com with your order number.

We will investigate the problem and arrange an appropriate replacement or refund. You do not need to resolve a carrier claim yourself before contacting us.

Our return and refund policy applies to returns after delivery.