Processes & Infrastructure

The business world seems to have given up on loyalty: many major corporations now lose -- and have to replace -- half their customers in five years, half t...

the Balanced Scorecard Translates A Company's Vision And Strategy Into A Coherent Set Of Performance Measures. The Four Perspectives Of The Scorecard--fina...

Instagram is the fastest growing of all social media platforms, with 400 million monthly active users worldwide - half of whom are under the age of twenty-f...

You see stupidity everywhere. This book can fix that. This book will change your life. Every day you're driven nuts by the people around you making common ...

Can you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the tim...

the Breakthrough Program For Increasing Quality, Shortening Cycle Times, And Creating Shareholder Value In Every Area Of Your Organization time And Qualit...

Competitive Strategy : The Core Concepts -- Value Chain And Competitive Advantage -- Cost Advantage -- Differentiation -- Technology And Competitive Advanta...

In This Classic About Economics, Freedom, And The Relationship Between The Two, Milton And Rose Friedman Explain How Our Freedom Has Been Eroded And Our Pro...

From The Author Of New York Times Bestsellers Contagious And Invisible Influence Comes A Revolutionary Approach To Changing Anyone's Mind--Categories: Busin...

"A leadership blueprint, applicable in any organization." — Captain D. Michael Abrashoff (Ret.), author, It's Your Ship WITH A FOREWORD BY JIM CORA, FOR...

No matter where you are on the organizational ladder, the odds are high that you've delivered a high-stakes presentation to your peers, your boss, your cust...

Documents The Fierce Executive Battle For Control Of The Walt Disney Company, In An Account That Discusses How Michael Eisner Lost His Chairmanship And How ...

What's Your Website's ROI? Written to help marketers―from the Fortune 1000 to small business owners and solopreneurs―turn their websites from cost cen...

Buyers Have Changed The B2b Marketing Game. Account-based Marketing For Dummies Is Here To Give You The Tools To Transform Your Current Approach To Find, Re...

In The Time Of The #metoo And #timesup Movement, International Bestselling Author And Leading Global Expert On Mental Strength Amy Morin Turns Her Focus To ...

In Transparency, the authors–a powerhouse trio in the field of leadership–look at what conspires against "a culture of candor" in organizations to crea...

Futureproof Paints A Complete Picture Of The Major Disruptive Forces Currently Facing Us -defining Them, Mapping Them Out And Putting Them Into Context. Fir...

This "brilliant and provocative" (Walter Isaacson) guide shares nine principles to adapt and survive the technological changes shaping our future from the ...

This Book Turns The Conventional Wisdom About Customer Loyalty On Its Head. The Idea That Companies Must Delight Customers By Exceeding Service Expectations...

The greatest threat to privacy today is not the NSA, but good-old American companies. Internet giants, leading retailers, and other firms are voraciously ga...

From New York Times bestselling author and former U.S. secretary of state Condoleezza Rice and Stanford University professor Amy B. Zegart comes an examina...

Learn how to master the one skill you can’t do without in today’s global economy.As an award-winning author and global business leader, David Livermore ...

Powerful Planning Skills gives you the tools to chart the right course in your personal and professional life and continually evaluate your progress and st...

The former head of one of the most successful sports franchises in the world takes readers into the boardrooms and dressing rooms of major league sports Mi...

Senior Editor, Sam Atkinson--copyright Page.Categories: Reference Encyclopedias & Subject GuidesBusiness

The national bestseller from the host of CBC Radio's White Coat, Black Art--now in paperback! In the high-pressure and complex setting of health care, a n...

Foreword By Steven Pinker Blending The Informed Analysis Of The Signal And The Noise With The Instructive Iconoclasm Of Think Like A Freak, A Fascinating, I...

Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question u...

Social Capital Theorists Have Shown That Some People Do Better Than Others In Part Because They Enjoy Larger, More Supportive, Or Otherwise More Useful Netw...

In April of 2000, Gary Erickson turned down a $120 million offer to buy his thriving company. Today, instead of taking it easy for the rest of his life and...

Visionary in scope, Intellectual Capital is the first book that shows how to turn the untapped knowledge of an organization into its greatest competitive ...

A follow-up to the enormously popular 'The Cash in the Hat', Mitch Anthony's newest book teaches investors and others about the importance of patience and p...

A Respected Economist And Columnist For The New York Times Shares A Collection Of His Most Influential Columns, Along With Commentary, That Critically Analy...

Every entrepreneur starts out as a great salesperson. It's how you built and grew your business. But at a certain point, you're creating so much value tha...

Think and act strategically every time In today's business environment, strategic planning stresses the importance of making decisions that will ensure an ...

Like it or not, all of us who live in modern society are organization men and women. The author shows how pervasive these patterns of relationship are in ou...

Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operat...

From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and h...

Paul Hellyer's Amazing Book Reveals How A Small Group Of Greedy Men Usurped The People's Power, And Used Politicians To Transfer That Power To A Cabal Dedic...

Blue Ocean Strategy, the #1 global bestseller, forever changed how the world thinks about strategy. Now W. Chan Kim and Renée Mauborgne offer up a bold, ne...

Packed with everything you need to get your business moving in the right direction - whether you're part of a large corporation or a one-person show - 'Busi...

Former Secretary of the Treasury Hank Paulson -- who was at the very epicenter of the crashing financial markets -- provides a startling, first- person acco...

In today's competitive marketplace, the flow of goods and services to customers must not be hindered by obstacles such as maintenance downtime. To stay on ...

9 Chapters Plus 3 Appendices Cover The Traditional Core Material Of Mis. A Comprehensive Set Of Group Projects And E-commerce Projects Support An Applied ...

The modern world is dominated by complex organizations. In this book Mark Bovens analyzes the questions associated with the search for responsiblity within ...

Shannon is commonly asked: "Where do you find all the shows?", "What should I bring?", "Can I actually make money and build a business doing this?" She unwr...

Conversation-powered Leadership. How Can Leaders Make Their Big Or Growing Companies Feel Small Again? How Can They Recapture The Magic--the Tight Strategic...

John Kotter's international bestseller Leading Change struck a powerful chord with legions of managers everywhere. It acknowledged the cynicism, pain, and ...