Processes & Infrastructure

The national bestseller from the host of CBC Radio's White Coat, Black Art--now in paperback! In the high-pressure and complex setting of health care, a n...

Intellectual Property Strategies To Power Your Bottom Line In The Innovation Economy, Intellectual Property Is Among The Most Valuable Assets A Business Can...

Succeed by mastering the art of the whoWhy surround yourself with the best? Because it mattersin all aspects of life.In fact, in professional environments,...

A User-friendly Guide To Understanding Business Jargon And Corporate Structure--from Basic Business Principles, Like How The Board Of Directors Is Structure...

Facilitating with Ease! Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" refere...

Every entrepreneur starts out as a great salesperson. It's how you built and grew your business. But at a certain point, you're creating so much value tha...

Seize the chance to be extraordinary.Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Ch...

A tribe is any group of people, large or small, who are connected to one another, a leader, and an idea. For millions of years, humans have been seeking ou...

Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operat...

Paul Hellyer's Amazing Book Reveals How A Small Group Of Greedy Men Usurped The People's Power, And Used Politicians To Transfer That Power To A Cabal Dedic...

Blue Ocean Strategy, the #1 global bestseller, forever changed how the world thinks about strategy. Now W. Chan Kim and Renée Mauborgne offer up a bold, ne...

Packed with everything you need to get your business moving in the right direction - whether you're part of a large corporation or a one-person show - 'Busi...

Millionaire Within pulls back the curtain, giving you a front-row view of online entrepreneur E. Brian Rose's journey to becoming a self-made millionaire. R...

Former Secretary of the Treasury Hank Paulson -- who was at the very epicenter of the crashing financial markets -- provides a startling, first- person acco...

In today's competitive marketplace, the flow of goods and services to customers must not be hindered by obstacles such as maintenance downtime. To stay on ...

9 Chapters Plus 3 Appendices Cover The Traditional Core Material Of Mis. A Comprehensive Set Of Group Projects And E-commerce Projects Support An Applied ...

John Kotter's international bestseller Leading Change struck a powerful chord with legions of managers everywhere. It acknowledged the cynicism, pain, and ...

The COVID-19 pandemic has taken precious lives and devastated the global economy. It has also revealed chinks in our supply chains. Not only have manufactur...

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management ...

***Selected as CES 2018 Top Technology Book of the Year ***"Artificial intelligence" is the buzz word of the day. You've no doubt read your fair share of m...

In forty-two succinct, surprising essays, legendary scholar Henry Mintzberg brings management down from the clouds and onto solid ground.If you're like mos...

Welcome to the new era of organizational behaviour! Virtual teams are replacing committees. Values and self-leadership are replacing command-and-control sup...

Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book prese...

Environmental issues can present some daunting operational concerns for all types of organization, whether in the private, public and voluntary sectors. Ma...

Unfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead, guided by our pare...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...