Customer Relations

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...

Seize the chance to be extraordinary.Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Ch...

What's wrong with being a 'people pleaser?' Plenty! 'A fascinating book... If you struggle with where, when, and how to draw the line between your own desi...

Another Extraordinary Business Fable From The New York Times Bestselling Author Patrick Lencioni Written In The Same Dynamic Style As His Previous Bestselle...

New York Times bestselling author and social media expert Gary Vaynerchuk shares hard-won advice on how to connect with customers and beat the competition....

You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn abo...

Great leadership is built on great relationships! Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be yo...

This Book Turns The Conventional Wisdom About Customer Loyalty On Its Head. The Idea That Companies Must Delight Customers By Exceeding Service Expectations...

A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. "We shower our customers with att...

You've read John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 ...

For the Accounts You Can't Afford to Lose: The Strategies that Will Keep Your Customers Coming Back Whether your company has $50,000 or $5 million in sales,...

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by thi...

The man Business Week calls "the ultimate entrepreneur for the Information Age" explains "Permission Marketing" — the groundbreaking concept that enables...

Want more clients? Better clients? Here’s how! Complete with worksheets, exercises and all-new examples.Categories: Computers & Technology Web Develop...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and cu...

The art of developing the long-term customer relationships that are the lifeblood of every successful enterprise. "Sewell's fundamentals are to an entrepr...

A Moment Of Truth -- The Vingresor And Linjeflyg Turnarounds -- The Sas Turnaround -- Profession: Leader -- Setting The Strategy -- Flattening The Pyramid -...

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral ...

Tony Hsieh--the Widely-admired Ceo Of On-line Shoe Retailer, Zappos--explains How He Created A Unique Culture And Commitment To Service That Aims To Improve...

If this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . . If it were 1995, it would be "Why Amazon Is Going to T...

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should...

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. I...

Whether it is the TV commercial that breaks into our favourite programme or the telemarketing phone call that disrupts a family meal, traditional advertisin...

Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their prod...

The business world seems to have given up on loyalty: many major corporations now lose -- and have to replace -- half their customers in five years, half t...

"A leadership blueprint, applicable in any organization." — Captain D. Michael Abrashoff (Ret.), author, It's Your Ship WITH A FOREWORD BY JIM CORA, FOR...

FROM THE PRIZEWINNING BLOGGER OF WAITERRANT.NET, AN INSIDER'S HILARIOUS LOOK AT A WAITER'S LIFE AT AN UPSCALE NEW YORK-AREA RESTAURANT-KITCHEN CONFIDENTIA...

Why Is It That Casio Can Sell A Calculator More Cheaply Than Kellogg's Can Sell A Box Of Corn Flakes? Why Can Fedex Absolutely, Positively Deliver Your Pack...

Over 5 Million Copies Sold Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an en...

Successful Brand Communities Are Based On Mutual Concern, Shared Values, And Common Experiences--not Simply Mutual Fondness For A Product Or Service. This B...

At first glance, companies like Apple and Nike have little in common with organizations like the Hell’s Angels and the Unification Church. But in reality...

In today’s business world, it takes more than a website to stay competitive. The smartest, most successful companies are using radically new membership m...

Outlines The Skills And Techniques Of Providing Superior Customer ServiceCategories: Business & Money Processes & InfrastructureCustomer Relations ...

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zing...

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy...

We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicat...

Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of prac...

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management ...

Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback me...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer...

The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the r...

Undaunted Is One Woman's Journey Past Doubts And Doubters To Become The Award-winning Ceo Of Hint® Water. After Interviewing Dozens Of Business Leaders For...

In ancient Japan, the samurai soldier was essential to the community. Samurai means "one who serves", and the soldier trained not merely for war, but for a ...

David Mullen, Jr., whose financial advisor program at Merrill Lynch had a success rate twice the industry average, shows advisors how to effectively offer ...

The Group Of 33 ; Edited By Seth Godin.Categories: Business & Money SkillsDecision Making

Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift ...

Two Best-selling Authors And Business Experts Use Real-world Examples To Demonstrate The Importance Of Service Design In Keeping Modern Customers, Who Have ...

Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and sign...