Customer Relations

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when ...

A guide to pitching products and services to one customer at a time shows business people how to find the twenty percent of their loyal customer base and ho...

Much of the learning, skills and perspective people of all ages need to succeed long-term in their careers is not found in data on the Internet, but rather...

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by thi...

Great leadership is built on great relationships! Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be yo...

The largest company in the world by far, Wal-Mart takes in revenues in excess of $280 billion, employs 1.4 million American workers, and controls a large sh...

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zing...

The art of developing the long-term customer relationships that are the lifeblood of every successful enterprise. "Sewell's fundamentals are to an entrepr...

Becoming Preferred will teach you how to identify market stresses and create "Distinctive Value" using the five customer values. Individuals and organizatio...

David Mullen, Jr., whose financial advisor program at Merrill Lynch had a success rate twice the industry average, shows advisors how to effectively offer ...

Want more clients? Better clients? Here’s how! Complete with worksheets, exercises and all-new examples.Categories: Computers & Technology Web Develop...

You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn abo...

What's wrong with being a 'people pleaser?' Plenty! 'A fascinating book... If you struggle with where, when, and how to draw the line between your own desi...

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. L...

Explains How Businesses Can Better Connect With Their Customers Through The Use Of A Simplified Brand Message, One That Fosters Ease Of Understanding On Web...

Tony Hsieh--the Widely-admired Ceo Of On-line Shoe Retailer, Zappos--explains How He Created A Unique Culture And Commitment To Service That Aims To Improve...

The business world seems to have given up on loyalty: many major corporations now lose -- and have to replace -- half their customers in five years, half t...

"A leadership blueprint, applicable in any organization." — Captain D. Michael Abrashoff (Ret.), author, It's Your Ship WITH A FOREWORD BY JIM CORA, FOR...

This Book Turns The Conventional Wisdom About Customer Loyalty On Its Head. The Idea That Companies Must Delight Customers By Exceeding Service Expectations...

Seize the chance to be extraordinary.Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Ch...

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management ...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...