Customer Relations

Want more clients? Better clients? Here’s how! Complete with worksheets, exercises and all-new examples.Categories: Computers & Technology Web Develop...

You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn abo...

What's wrong with being a 'people pleaser?' Plenty! 'A fascinating book... If you struggle with where, when, and how to draw the line between your own desi...

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. L...

Twenty Years Ago, This Seminal Book On Experience Innovation By Joseph Pine And James Gilmore Explored How Savvy Companies Excel By Offering Compelling Expe...

"A leadership blueprint, applicable in any organization." — Captain D. Michael Abrashoff (Ret.), author, It's Your Ship WITH A FOREWORD BY JIM CORA, FOR...

This Book Turns The Conventional Wisdom About Customer Loyalty On Its Head. The Idea That Companies Must Delight Customers By Exceeding Service Expectations...

Learn how to master the one skill you can’t do without in today’s global economy.As an award-winning author and global business leader, David Livermore ...

A follow-up to the enormously popular 'The Cash in the Hat', Mitch Anthony's newest book teaches investors and others about the importance of patience and p...

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management ...

Loyal customers are the beating heart of every great business. So why do so many companies act like adrenalin junkies, chasing after new customers at the ...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...