Customer Relations

Tony Hsieh--the Widely-admired Ceo Of On-line Shoe Retailer, Zappos--explains How He Created A Unique Culture And Commitment To Service That Aims To Improve...

Loyal customers are the beating heart of every great business. So why do so many companies act like adrenalin junkies, chasing after new customers at the ...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...

Seize the chance to be extraordinary.Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Ch...

Explains How Businesses Can Better Connect With Their Customers Through The Use Of A Simplified Brand Message, One That Fosters Ease Of Understanding On Web...

The business world seems to have given up on loyalty: many major corporations now lose -- and have to replace -- half their customers in five years, half t...

No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you’re a sale...

Even Before Tom Peters And Bob Waterman Profiled Walt Disney World Resort In Their Groundbreaking Book In Search Of Excellence, The Most Popular Report Dest...

"A leadership blueprint, applicable in any organization." — Captain D. Michael Abrashoff (Ret.), author, It's Your Ship WITH A FOREWORD BY JIM CORA, FOR...

This Book Turns The Conventional Wisdom About Customer Loyalty On Its Head. The Idea That Companies Must Delight Customers By Exceeding Service Expectations...

Learn how to master the one skill you can’t do without in today’s global economy.As an award-winning author and global business leader, David Livermore ...

A follow-up to the enormously popular 'The Cash in the Hat', Mitch Anthony's newest book teaches investors and others about the importance of patience and p...

Seize the chance to be extraordinary.Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Ch...

Based On Extensive Research, 'the Ultimate Question' Shows How Companies Can Rigorously Measure Net Promoter Statistics, Help Managers Improve Them, And Cre...

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management ...

The man Business Week calls "the ultimate entrepreneur for the Information Age" explains "Permission Marketing" — the groundbreaking concept that enables...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new exampl...

From the thought leaders at Boston Consulting Group come lessons on how leading health systems around the world are delivering patient-centered, value-based...

Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if ...

A guide to using the techniques of the ancient samurai to get ahead in sales shows how sales representatives in cars, real estate, office products, or perso...

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't goo...