Processes & Infrastructure

In this updated edition of Bully at Work, based on an updated survey of workplace issues, the authors explore new grounds of bullying in the 21st century wo...

A Book About Teams To Help Teams Become More Positive, United And Connected. Worldwide Bestseller — The Author Of The Energy Bus And The Power Of Positive...

The updated 6th Edition of Project Management in Practice provides streamlined coverage with an applied approach, focusing on the essentials of project mana...

What Charles Darwin did for biology, Al and Laura Ries do for branding. In their exciting new book, The Origin of Brands, the Rieses take Darwin's revolut...

To win in court you must master the elements of legal logic-the ultimate tool of persuasion in the courtroom. In Logic for Lawyers: A Guide to Clear Legal T...

Want To Build A Meaningful Career That You Love? Careers Are Changing; They Are No Longer Linear And There's No Such Thing As A 'job For Life'. Squiggly Car...

A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented...

A Radical New Model For Unleashing Your Company's Potential In Most Organizations Nearly Everyone Is Doing A Second Job No One Is Paying Them For-namely, Co...

this Volume Brings Together The Best Of The Tom Peters Seminars, Complete With Visual Materials. the Tom Peters Seminar Demonstrates Peters' Unconventiona...

#131 The Case Of The Two-cent Candy years Ago, I Wrote About A Retail Store In The Palo Alto Environs-a Good One, Which Had A Box Of Two-cent Candies At T...

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entit...

The authors present a dynamic approach to effectively link sales and marketing planning directly to the operations side of a business. Demonstrates how to...

We send our kids to school and obsess about their test scores, their behavior and their ability to fit in. We post a help wanted ad and look for experienc...

Why Do Smart People Make Irrational Decisions Every Day? The Answers Will Surprise You. This Book Is A Look At Why We All Make Illogical Decisions. Why Can ...

Questions are at the core of how we listen, behave, think, and relate—as individuals and organizations. Virtually everything we think and do is generated...

Now current or future business managers and IT professionals can gain a strong understanding of the legal, ethical, and societal implications of information...

What do subprime mortgages, Atlantic salmon dinners, SUVs and globalization have in common?They all depend on cheap oil. And in a world of dwindling oil sup...

A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty. "We shower our customers with att...

Simplicity isn’t just a design principle at Apple—it’s a value that permeates every level of the organization. It’s what helped Apple recover from n...

The Wall Street Journal Technology Columnist Reveals The Fascinating Story Behind The Misleadingly Simple Phrase Shoppers Take For Granted--arriving Today--...

'I have used this book in all its editions since first publication with my undergraduate and postgraduate students. It is a core text for all the students,...

Our Organizations Are Failing Us. They're Sluggish, Change-phobic, And Emotionally Arid. Human Beings, By Contrast, Are Adaptable, Creative, And Full Of Pas...

"Once in a while you come across a book you know was written from experience. Spinning Up ServiceNow is one of those... The first part of the book should ...

Now Updated With New Measurement Methods And New Examples, How To Measure Anything Shows Managers How To Inform Themselves In Order To Make Less Risky, More...

The Third Edition Of This Bestselling Text Reviews And Analyzes The Foremost Leadership Theories, Giving Special Attention To How Each Theoretical Approach ...

You start a conversation with someone you manage, a conversation about a project that could be going better. You want to improve their performance and thin...

Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the w...

From the mind of the ultimate corporate gunslinger comes this no-nonsense, real-world Curriculum, designed to augment—if not replace—the more tradition...

it Is The Hopes And Fears That Affect Us In Planning For A Better Future. Only Stories, Scenarios And Our Ability To Visualize Different Kinds Of Futures Ad...

ebay For Canadians For Dummies Is The Perfect Primer To One Of The World’s Most Popular Web Sites. From How To Find That Perfect Item, To Winning It At Th...

This Is The Book That Established Emotional Intelligence In The Business Lexicon--and Made It A Necessary Skill For Leaders. Managers And Professionals Acro...

Based on principles described in The Heart of Change (2002), this easy-to-use guide provides leaders and managers with a framework for implementing change w...

Since Peter Senge published his groundbreaking book The Fifth Discipline, he and his associates have frequently been asked by the business community: "How ...

In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumb...

Under Andy Grove's leadership, Intel has become the world's largest chip maker and one of the most admired companies in the world. In Only the Paranoid Su...

You've read John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 ...

128 pagesContents;Managing People;Leadership styles;Assessing the situation;Selecting Approriate Styles;Taking charge;Growing Winners;Solving Performance Pr...

The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet ...

Includes Information On Alcoholics Anonymous, Al Qaeda, Amazon, Animal Liberation Front, Apaches, Ebay, General Motors, Goodwill Industries, Google, Grokste...

In the digital age, the old rules of marketing and branding are in desperate need of overhaul. Word of mouth has evolved to word of type as customers promo...

Which kinds of companies will thrive and which will get crushed by the powerful forces in the global business landscape now at work This groundbreaking ne...

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer...

Introduction to Security, Seventh Edition, presents the latest in security issues from security equipment and design theory to security management practice...

We are now living in a world with over one hundred brands of bottled water. The United States alone is home to over 45,000 shopping malls. And there are mor...

Two Best-selling Authors And Business Experts Use Real-world Examples To Demonstrate The Importance Of Service Design In Keeping Modern Customers, Who Have ...

At first glance, companies like Apple and Nike have little in common with organizations like the Hell’s Angels and the Unification Church. But in reality...

The third volume in the internationally bestselling McKinsey Trilogy, The McKinsey Engagement is an action guide to realizing the consistently high level of...

In All the Right Moves, author Constantinos Markides argues that business strategy is all about making difficult choices: Who will be your target customers?...