Difficult Conversations: How to Discuss What Matters Most

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Book details

AuthorHeen, Sheila,Stone, Douglas,Patton, Bruce
PublisherPenguin Books
Bindingpaperback
PublishedNovember 2, 2010
EditionAnniversary,Updated
LanguageEnglish
Pages352
ISBN-100143118447
ISBN-139780143118442
Weight0.54 lb
Dimensions
H × W × L		 0.6 in × 5.0 in × 7.7 in

Difficult Conversations: How to Discuss What Matters Most

$5.97
Availability:
Out of stock
SKU:
0143118447-3
Condition
Condition notes

Book is in VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting.

About this book

From The Harvard Negotiation Project, The Organization That Brought Readers Getting To Yes, Difficult Conversations Provides A Step-by-step Approach To Having Those Tough Conversations With Less Stress And More Success. This Edition Includes A New Chapter. Sort Out The Three Conversations -- Stop Arguing About Who's Right: Explore Each Other's Stories -- Don't Assume They Meant It: Disentangle Intent From Impact -- Abandon Blame: Map The Contribution System -- Have Your Feelings (or They Will Have You) -- Ground Your...

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From The Harvard Negotiation Project, The Organization That Brought Readers Getting To Yes, Difficult Conversations Provides A Step-by-step Approach To Having Those Tough Conversations With Less Stress And More Success. This Edition Includes A New Chapter. Sort Out The Three Conversations -- Stop Arguing About Who's Right: Explore Each Other's Stories -- Don't Assume They Meant It: Disentangle Intent From Impact -- Abandon Blame: Map The Contribution System -- Have Your Feelings (or They Will Have You) -- Ground Your Identity: Ask Yourself What's At Stake -- What's Your Purpose?: When To Raise It And When To Let Go -- Getting Started: Begin From The Third Story -- Learning: Listen From The Inside Out -- Expression: Speak For Yourself With Clarity And Power -- Problem-solving: Take The Lead -- Putting It All Together -- Ten Questions People Ask About Difficult Conversations -- A Road Map To Difficult Conversations. Douglas Stone, Bruce Patton, Sheila Heen. With A Foreword By Roger Fisher--cover. Updated With Answers To The 10 Most Frequently Asked Questions About Difficult Conversations--cover. First Published In The U.s.a. By Viking Penguin, 1999. Includes Bibliographical References.


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