Buyer-seller partnerships are established and maintained only when the salesperson creates customer value. Customers want to partner with salespeople who can create value, not just communicate it. Value creation involves a series of improvements in the sales process that enhance the customer experience. As customers and the field of selling have evolved, so has Selling Today: Creating Customer Value, to meet the expectations and needs of our customers.
Selling Today: Creating Customer Value, Fourth Canadian Edition. continues to build on a strong foundation of customer-relationship selling focusing, in this edition, on questioning as a means to understand customer needs.
Categories:
- Business & Money
- Marketing & Sales
- Sales & Selling
- General
- Sales & Selling
- Marketing & Sales
Publisher : Pearson Canada
Author : Manning, Gerald L.
Language : English
Edition : 4
Published :2006-03-01
Number Of Pages : 480
Binding : paperback
ISBN-10 : 0131275992
ISBN-13 : 9780131275997
Item weight : 1.95 lb
Dimensions : 0.79 in x 7.95 in x 9.92 in
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.