{"product_id":"1465269606","title":"Service Management Principles for Hospitality and Tourism","description":"\n\n\u003cp\u003eResearch, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eService Management Principles for Hospitality \u0026amp; Tourism\u003c\/strong\u003e guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eService Management Principles for Hospitality \u0026amp; Tourism\u003c\/strong\u003e:\u003c\/p\u003e\n\u003cbr\u003e\u003cul\u003e\n\u003cbr\u003e\u003cli\u003eincorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more!\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003esurveys many topics covering operations, marketing, and human resources.\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003eprovides a sound set of principles of service management.\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\u003cp\u003eThis text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eIndustries\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eService\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eEducation \u0026amp; Teaching\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSchools \u0026amp; Teaching\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eBook details\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Solnet David,Kandampully Jay\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e paperback\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEdition:\u003c\/strong\u003e 2nd ed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e Kendall Hunt Publishing\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePages:\u003c\/strong\u003e 372\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9781465269607\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Kendall Hunt Publishing","offers":[{"title":"Used - Good","offer_id":49321595764926,"sku":"1465269606-4","price":26.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71qC4yYcfuL.jpg?v=1792178229","url":"https:\/\/shop.sustainablebooks.com\/products\/1465269606","provider":"Sustainable Books","version":"1.0","type":"link"}