{"product_id":"1459719417-the_art_of_complaining_canadas_consumer_action_guide","title":"The Art of Complaining: Canada's Consumer Action Guide","description":"\n\n\u003cp\u003eDefective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. \u003ci\u003eThe Art of Complaining\u003c\/i\u003e evens the playing field. \u003cbr\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eMost people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. \u003ci\u003eThe Art of Complaining\u003c\/i\u003e evens the playing field.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003ci\u003eThe Art of Complaining\u003c\/i\u003e gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. \u003ci\u003eThe Art of Complaining\u003c\/i\u003e takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eReference\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eConsumer Guides\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Dundurn","offers":[{"title":"Used - Good","offer_id":47597224132798,"sku":"1459719417-4","price":16.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/818nQI4tGFL.jpg?v=1780329426","url":"https:\/\/shop.sustainablebooks.com\/products\/1459719417-the_art_of_complaining_canadas_consumer_action_guide","provider":"Sustainable Books","version":"1.0","type":"link"}