{"product_id":"1118076672","title":"The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the \"Nordstrom\" of Your Industry","description":"\n\n\u003ci\u003eThe Nordstrom Way\u003c\/i\u003e shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.\u003cbr\u003e —\u003cb\u003eHoward Schultz\u003c\/b\u003e, Chairman, Starbucks Coffee \u003cp\u003eVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's \"best companies to work for\" and \"most admired\" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. \u003ci\u003eThe Nordstrom Way to Customer Service, Second Edition\u003c\/i\u003e explains what every business can learn from the world's most famous customer-service-driven company.\u003c\/p\u003e \u003cp\u003eNew material in this revised edition includes:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\"How To Become The Nordstrom Of Your Industry\"\u003c\/li\u003e \u003cli\u003eTools for creating a customer-driven culture\u003c\/li\u003e \u003cli\u003eChapters on Nordstrom's online customer service and the innovative social commerce features of its website\u003c\/li\u003e \u003cli\u003eBreakthroughs on Nordstrom's multi-channel approach to customer service\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eCustomer Relations\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eIndustries\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eRetailing\u003c\/li\u003e\u003c\/ul\u003e\n\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eService\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eBook details\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Spector, Robert,McCarthy, Patrick D.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e paperback\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEdition:\u003c\/strong\u003e 2\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e Wiley\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePages:\u003c\/strong\u003e 240\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9781118076675\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Used - Poor","offer_id":49281411645630,"sku":"1118076672-6","price":2.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/81WsjFrfffL.jpg?v=1791954165","url":"https:\/\/shop.sustainablebooks.com\/products\/1118076672","provider":"Sustainable Books","version":"1.0","type":"link"}