{"product_id":"014313759x-difficult_conversations_how_to_discuss_what_matters_most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\n\u003cp\u003eThe 10th-anniversary Edition Of The New York Times Business Bestseller-now Updated With Answers To Ten Questions People Ask We Attempt Or Avoid Difficult Conversations Every Day-whether Dealing With An Underperforming Employee, Disagreeing With A Spouse, Or Negotiating With A Client. From The Harvard Negotiation Project, The Organization That Brought You Getting To Yes, Difficult Conversations Provides A Step-by-step Approach To Having Those Tough Conversations With Less Stress And More Success. You'll Learn How To: · Decipher The Underlying Structure Of Every Difficult Conversation · Start A Conversation Without Defensiveness · Listen For The Meaning Of What Is Not Said · Stay Balanced In The Face Of Attacks And Accusations · Move From Emotion To Productive Problem Solving-- Provided By Publisher.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eReference\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eEtiquette\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eConversation\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Penguin Books","offers":[{"title":"New","offer_id":48826120569022,"sku":"014313759X-1","price":22.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71zMpbY53pL.jpg?v=1788282014","url":"https:\/\/shop.sustainablebooks.com\/products\/014313759x-difficult_conversations_how_to_discuss_what_matters_most","provider":"Sustainable Books","version":"1.0","type":"link"}