{"product_id":"0143118447-difficult_conversations_how_to_discuss_what_matters_most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\n\u003cp\u003eFrom The Harvard Negotiation Project, The Organization That Brought Readers Getting To Yes, Difficult Conversations Provides A Step-by-step Approach To Having Those Tough Conversations With Less Stress And More Success. This Edition Includes A New Chapter. Sort Out The Three Conversations -- Stop Arguing About Who's Right: Explore Each Other's Stories -- Don't Assume They Meant It: Disentangle Intent From Impact -- Abandon Blame: Map The Contribution System -- Have Your Feelings (or They Will Have You) -- Ground Your Identity: Ask Yourself What's At Stake -- What's Your Purpose?: When To Raise It And When To Let Go -- Getting Started: Begin From The Third Story -- Learning: Listen From The Inside Out -- Expression: Speak For Yourself With Clarity And Power -- Problem-solving: Take The Lead -- Putting It All Together -- Ten Questions People Ask About Difficult Conversations -- A Road Map To Difficult Conversations. Douglas Stone, Bruce Patton, Sheila Heen. With A Foreword By Roger Fisher--cover. Updated With Answers To The 10 Most Frequently Asked Questions About Difficult Conversations--cover. First Published In The U.s.a. By Viking Penguin, 1999. Includes Bibliographical References.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSocial Sciences\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eCommunication \u0026amp; Media Studies\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Penguin Books","offers":[{"title":"Used - Very Good","offer_id":49257321693374,"sku":"0143118447-3","price":5.97,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61BHYvF_C4L.jpg?v=1791559637","url":"https:\/\/shop.sustainablebooks.com\/products\/0143118447-difficult_conversations_how_to_discuss_what_matters_most","provider":"Sustainable Books","version":"1.0","type":"link"}