{"product_id":"0060915803","title":"Moments of Truth: How the SAS President and CEO Adapted to the New Customer-Driven Economy","description":"\n\u003cp\u003eA Moment Of Truth -- The Vingresor And Linjeflyg Turnarounds -- The Sas Turnaround -- Profession: Leader -- Setting The Strategy -- Flattening The Pyramid -- Taking Risks -- Communicating -- Boards And Unions -- Measuring Results -- Rewarding Employees -- The Second Wave. Jan Carlzon. Reprint. Originally Published: Cambridge, Mass. : Ballinger Pub. Co., C1987.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eTravel\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eFood, Lodging \u0026amp; Transportation\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eAir Travel\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Harper Business","offers":[{"title":"Used - Good","offer_id":48171129766078,"sku":"0060915803-4","price":4.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/613dZPrHKFL.jpg?v=1784291048","url":"https:\/\/shop.sustainablebooks.com\/products\/0060915803","provider":"Sustainable Books","version":"1.0","type":"link"}