{"title":"Processes \u0026 Infrastructure","description":"\u003cp\u003e Title:Books\u0026gt;\u0026gt;Business \u0026amp; Money\u0026gt;\u0026gt;Processes \u0026amp; Infrastructure\u003c\/p\u003e\u003cp\u003e Handle:books-business-money-processes-infrastructure\u003c\/p\u003e\u003cp\u003e Children :\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-information-management\"\u003eInformation Management\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-customer-relations\"\u003eCustomer Relations\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-e-commerce\"\u003eE-Commerce\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-facility-management\"\u003eFacility Management\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-government-business\"\u003eGovernment \u0026amp; Business\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-green-business\"\u003eGreen Business\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-infrastructure\"\u003eInfrastructure\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-office-automation\"\u003eOffice Automation\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-office-equipment-supplies\"\u003eOffice Equipment \u0026amp; Supplies\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-office-management\"\u003eOffice Management\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-operations-research\"\u003eOperations Research\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-organizational-change\"\u003eOrganizational Change\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-organizational-learning\"\u003eOrganizational Learning\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-purchasing-buying\"\u003ePurchasing \u0026amp; Buying\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-research-development\"\u003eResearch \u0026amp; Development\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-strategic-planning\"\u003eStrategic Planning\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-processes-infrastructure-structural-adjustment\"\u003eStructural Adjustment\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","products":[{"product_id":"0688123163-raving_fans_a_revolutionary_approach_to_customer_service","title":"Raving Fans: A Revolutionary Approach to Customer Service","description":"\n\n\u003cp\u003e\"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.\"\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThis, in a nutshell, is the advice given to a new Area Manager on his first day—in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWritten in the parable style of \u003cb\u003eThe One Minute Manager, Raving Fans\u003c\/b\u003e uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eAmerica is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. \u003cb\u003eRaving Fans\u003c\/b\u003e includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cbr\u003e\n                        \u003cp\u003eWritten in the parable style of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e by its co-author, \u003ci\u003eRaving Fans\u003c\/i\u003e uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature -- not just another program of the month.\u003cbr\u003e\n\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSuccess\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"William Morrow","offers":[{"title":"Used - Good","offer_id":45260965871806,"sku":"0688123163-4","price":12.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51974V029lL._SL500.jpg?v=1754075820"},{"product_id":"0743201140-now-_discover_your_strengths_the_revolutionary_gallup_program_that_shows_you_how_to_develop_your_unique_talents_and_strengths","title":"Now, Discover Your Strengths: The revolutionary Gallup program that shows you how to develop your unique talents and strengths","description":"\n\n\u003cp\u003eUnfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead, guided by our parents, by our teachers, by our managers, and by psychology's fascination with pathology, we become experts in our weaknesses and spend our lives trying to repair these flaws, while our strengths lie dormant and neglected.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eMarcus Buckingham, coauthor of the national bestseller \u003ci\u003eFirst, Break All the Rules,\u003c\/i\u003e and Donald O. Clifton, Chair of the Gallup International Research \u0026amp; Education Center, have created a revolutionary program to help readers identify their talents, build them into strengths, and enjoy consistent, near-perfect performance. At the heart of the book is the Internet-based StrengthsFinder® Profile, the product of a 25-year, multimillion-dollar effort to identify the most prevalent human strengths. The program introduces 34 dominant \"themes\" with thousands of possible combinations, and reveals how they can best be translated into personal and career success. In developing this program, Gallup has conducted psychological profiles with more than two million individuals to help readers learn how to focus and perfect these themes.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eSo how does it work? This book contains a unique identification number that allows you access to the StrengthsFinder Profile on the Internet. This Web-based interview analyzes your instinctive reactions and immediately presents you with your five most powerful signature themes. Once you know which of the 34 themes — such as Achiever, Activator, Empathy, Futuristic, or Strategic — you lead with, the book will show you how to leverage them for powerful results at three levels: for your own development, for your success as a manager, and for the success of your organization.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWith accessible and profound insights on how to turn talents into strengths, and with the immediate on-line feedback of StrengthsFinder at its core, \u003ci\u003eNow, Discover Your Strengths\u003c\/i\u003e is one of the most groundbreaking and useful business books ever written.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cb\u003ePlease note that the code for the Online Strengths Finder Test is found on the inside of the dust jacket or\u003c\/b\u003e \u003cb\u003ein the sealed sleeve bound into the book just before the end\u003c\/b\u003e \u003cb\u003epaper\u003c\/b\u003e\u003cb\u003e.\u003c\/b\u003e\u003c\/p\u003e\n\u003cbr\u003e\n\u003cbr\u003e\n                        \u003cp\u003eWith accessible and profound insights on how to turn talents into strengths, and with the immediate on-line feedback of StrengthsFinder at its core, \u003ci\u003eNow, Discover Your Strengths\u003c\/i\u003e is one of the most groundbreaking and useful business books ever written.\u003cbr\u003e\n\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSuccess\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Gallup Press","offers":[{"title":"Used - Good","offer_id":45260966985918,"sku":"0743201140-4","price":14.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/411PSvQxeuL._SL500.jpg?v=1754075829"},{"product_id":"057869798x-modern_e_r_p_select-_implement-_and_use_todays_advanced_business_systems","title":"Modern ERP: Select, Implement, and Use Today's Advanced Business Systems","description":"\n\u003cp\u003eModern Erp Provides A Comprehensive Overview Of Enterprise Resource Planning (erp) Systems And Related Systems And Technologies And Can Be Used In An Undergraduate Or Graduate Information Systems Or Supply Chain Course. The Book Is Also Useful And Practical For Professionals Interested In Learning More About Erp Systems. This 4th Edition Continues To Be Vendor-agnostic And Has Been Substantially Revised To Keep Pace With Technological Advances And Current Research In Erp. Modern Erp Begins With An Introduction To Erp, Followed By Erp Technology, Business Process Reengineering (bpr), And Process Mapping. Also Discussed Is The Myriad Of Activities Involved In Planning For And Implementing Erp Systems And The Functionality Included In Erp Such As Financial Management, Sales And Order Fulfillment, Supply Chain, And Human Capital Management. The Book Concludes With Erp Security And Business Analytics. Innovative Graphics And Screenshots Of Erp, Crm, And Business Analytics Software Have Been Included In The Text To Facilitate The Learning Process.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eComputers \u0026amp; Technology\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness Technology\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eManagement Information Systems\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Marianne Bradford","offers":[{"title":"Used - Acceptable","offer_id":45261082525886,"sku":"057869798X-5","price":39.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71ksAddC29L.jpg?v=1754076350"},{"product_id":"1849710627-environmental_management_in_organizations_the_i_e_m_a_handbook","title":"Environmental Management in Organizations: The IEMA Handbook","description":"\n\n\u003cp\u003eEnvironmental issues can present some daunting operational concerns for all types of organization, whether in the private, public and voluntary sectors. Managing them requires environmental professionals with a working knowledge of the rapidly developing body of regulatory measures. \u003c\/p\u003e \u003cp\u003eThis new edition of Environmental Management in Organizations provides all the management tools, performance measures and communication strategies that organizations need to manage their environmental responsibilities effectively. Leading experts on each topic provide focused explanations and clear practical guidance, as well as setting out the context and the key environmental and management drivers. \u003c\/p\u003e \u003cp\u003eThis edition significantly updates the original handbook to take account of developments in the environmental agenda, including new dedicated chapters on climate change, energy, transport, biodiversity and chemicals. Published with IEMA.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Government\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePublic Affairs \u0026amp; Policy\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eEnvironmental Policy\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Routledge","offers":[{"title":"Used - Good","offer_id":45261222674622,"sku":"1849710627-4","price":30.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61xGPIxWSEL.jpg?v=1754077402"},{"product_id":"1118763734-optimizing_organization_design","title":"Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement","description":"\n\n\u003cp\u003e\u003ci\u003eOptimizing Organization Design\u003c\/i\u003e offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach. Capelle’s research and client experience reveal that optimizing organization design leads to better financial performance, customer satisfaction and employee engagement. It can provide a competitive advantage and a significant return on investment. It can also become the foundation of both strategy implementation and human resources management.\u003c\/p\u003e \u003cp\u003eCapelle shows that organization design includes the alignment of a number of critical factors, including positions (vertical and functional); accountabilities and authorities (managerial and cross functional); people; deliverables and tasks. He shows that manager – direct report alignment is the single most important organization design variable. His research also shows that it is suboptimal nearly half the time. This is a horrendous waste of talent and capability, but also provides a significant opportunity for improvement in organization performance. \u003c\/p\u003e \u003cp\u003e\u003ci\u003eOptimizing Organization Design\u003c\/i\u003e clearly explains how to implement organization design improvements. This approach includes people change management, project management, and a cascading, iterative approach that is based on teams and involves education, doing real work and feedback.  In addition, \u003ci\u003eOptimizing Organization Design\u003c\/i\u003e includes special sections on the role of the Board of Directors, project management, process management and compensation. In addition, the author has included four case studies and a useful glossary.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eStructural Adjustment\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Jossey-Bass","offers":[{"title":"Used - Like New","offer_id":45261317439678,"sku":"1118763734-2","price":13.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/41O90xQh0ZS._SL500.jpg?v=1754078123"},{"product_id":"0070912327-canadian_organizational_behaviour","title":"Canadian Organizational Behaviour","description":"\n\u003cp\u003eWelcome to the new era of organizational behaviour! Virtual teams are replacing committees. Values and self-leadership are replacing command-and-control supervision. Knowledge is replacing infrastructure. Companies are looking for employees with emotional intelligence, not just technical smarts. Globalization has become the mantra of corporate survival. Co-workers aren't down the hall; they're at the other end of an Internet connection located somewhere else on the planet.\u003cbr\u003eCanadian Organizational Behaviour, Fifth edition, is written in the context of these emerging workplace realities. This edition explains how emotions guide employee motivation, attitudes and decisions; how values have become the new resource to shape workplace behaviour; how a person's social identity relates to team dynamics, stereotyping, and organizational culture; and how appreciative inquiry has become one of the most important strategies in organizational change. This book also presents the new reality that organizational behaviour is not just for managers; it is relevant and useful to anyone who works in and around organizations.\u003cbr\u003eThis book is filled with real-life examples to make OB concepts more meaningful and reflect the relevance and excitement of this field.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSocial Sciences\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"McGraw-Hill Education","offers":[{"title":"Used - Very Good","offer_id":45261571358910,"sku":"0070912327-3","price":19.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51PPGE1AANL._SL500.jpg?v=1754079545"},{"product_id":"1523098783-bedtime_stories_for_managers_farewell-_lofty_leadership-_welcome-_engaging_management","title":"Bedtime Stories For Managers: Farewell, Lofty Leadership . . . 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Discover the maestro myth of managing, find the soft underbelly of hard data, and learn why downsizing is bloodletting and your board should be a bee. Mintzberg writes, \"Just try not to be outraged by anything you read, because some of my most outrageous ideas turn out to be my best. They just take a while to become obvious.\"\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eProcesses \u0026amp; Infrastructure\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Berrett-Koehler Publishers","offers":[{"title":"Used - Good","offer_id":45261630898366,"sku":"1523098783-4","price":13.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71EkM3n5VHL.jpg?v=1754080363"},{"product_id":"0262046881-the_smart_mission_n_a_s_a-s_lessons_for_managing_knowledge-_people-_and_projects","title":"The Smart Mission: NASA's Lessons for Managing Knowledge, People, and Projects","description":"\n\u003cp\u003eWhy human skills and expertise, not technical tools, are what make projects succeed.\\\u003cbr\u003eThe project is the basic unit of work in many industries. Software applications, antiviral vaccines, launch-ready spacecraft: all were produced by a team and managed as a project. Project management emphasizes control, processes, and tools—but, according to The Smart Mission, that is not the right way to run a project. Human skills and expertise, not technical tools, are what make projects successful. Projects run on knowledge. This paradigm-shifting book—by three project management experts, all of whom have decades of experience at NASA and elsewhere—challenges the conventional wisdom on project management, focusing on the human dimension: learning, collaboration, teaming, communication, and culture.\\\u003cbr\u003eThe authors emphasize three themes: projects are fundamentally about how teams work and learn together to get things done; the local level—not an organization’s upper levels—is where the action happens; and projects don’t operate in a vacuum but exist within organizations that are responsible to stakeholders. Drawing on examples and case studies from NASA and other organizations, the authors identify three project models—micro, macro, and global—and their different knowledge needs. Successful organizations have a knowledge-based culture. Successful project management guides the interplay of knowledge, projects, and people.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eManagement \u0026amp; Leadership\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eManagement\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"The MIT Press","offers":[{"title":"Used - Very Good","offer_id":45261640466622,"sku":"0262046881-3","price":15.47,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71wY5kkn6ZL.jpg?v=1754080433"},{"product_id":"0998289027-applied_artificial_intelligence_a_handbook_for_business_leaders","title":"Applied Artificial Intelligence: A Handbook For Business Leaders","description":"\n\n\u003cp\u003e***Selected as CES 2018 Top Technology Book of the Year ***\"Artificial intelligence\" is the buzz word of the day. You've no doubt read your fair share of media hype either proclaiming doom and gloom where robots seize our jobs or prophesying a new utopia where AI cures all our human problems. But what does it actually mean for your role as a business leader? Applied Artificial Intelligence is a practical guide for business leaders who are passionate about leveraging machine intelligence to enhance the productivity of their organizations and the quality of life in their communities. If you want to drive innovation by combining data, technology, design, and people to solve real problems at an enterprise scale, this is your playbook. This book does not overload you with details on debugging TensorFlow code nor bore you with generalizations about the future of humanity. Instead, we teach you how to lead successful AI initiatives by prioritizing the right opportunities, building a diverse team of experts, conducting strategic experiments, and consciously designing your solutions to benefit both your organization and society as a whole. This book is focused on helping you drive concrete business decisions through applications of artificial intelligence and machine learning. Written with the combined knowledge of three experts in the field, Applied Artificial Intelligence is the best practical guide for business leaders looking to get true value from the adoption of machine learning technology. 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Take The Direct Approach To Reaching The Movers And Shakers By Listening To What Ted Has To Say. --joel Comm, New York Times Bestselling Author Oftwitter Power 3.0: How To Dominate Your Market One Tweet At A Timeif You Want To Know The Behind-the-scenes, Real-world Strategies, You Need To Read This Book Filled With Applicable Tips And Tricks To Save You Time And Money, And To Give You A Roadmap To Actually Making Money On Linkedin. --scott Keffer, Bestselling Author And Founder Of Double Your Affluent Clients®\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eComputers \u0026amp; Technology\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eInternet \u0026amp; Social Media\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSocial Media for Business\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Entrepreneur Press","offers":[{"title":"Used - Good","offer_id":45261791068350,"sku":"1599186403-4","price":20.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51cz2A0-oLL._SL500.jpg?v=1754082467"},{"product_id":"1634240065-the_money_mafia_a_world_in_crisis","title":"The Money Mafia: A World in Crisis","description":"\n\u003cp\u003ePaul Hellyer's Amazing Book Reveals How A Small Group Of Greedy Men Usurped The People's Power, And Used Politicians To Transfer That Power To A Cabal Dedicated To A New World Order Imposed By An Unelected, Unaccountable World Government. The World Crisis Can Be Traced To The Cabal That Is Now International In Scope. Global Warming, Humankind's Number One Problem, For Example, Is Largely Ignored Because The Cabal, That Includes The Oil Cartel, Wants It That Way. Similarly, The Money Crisis, High Unemployment And A Lost Generation Of Young People Is Directly Attributable To A Rotten Banking System That Makes Us All Slaves To Debt. This Book Explains The Black Nature Of The Money Mafia At The Apex Of The Cabal. It Also Controls The Extraterrestrial File But Denies The Fact Vehemently. This Book Exposes The Lies And Monstrous Deceptions In A Call To Action On The Part Of All Decent People Everywhere--back Cover.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Government\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eUnited States\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Credos","offers":[{"title":"Used - Good","offer_id":45261792837822,"sku":"1634240065-4","price":16.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61pZ8udexhL._SL500.jpg?v=1754082486"},{"product_id":"0981129218-a_guide_to_the_business_analysis_body_of_knowledge_version2-0","title":"A Guide to the Business Analysis Body of Knowledge: Version 2.0","description":"\n\u003cp\u003eBusiness analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Business analysis involves understanding how organizations function to accomplish their purposes and defining the capabilities an organization requires to provide products and services to external stakeholders. It includes the definition of organizational goals, understanding how those goals connect to specific objectives, determining the courses of action that an organization has to undertake to achieve those goals and objectives, and defining how the various organizational units and stakeholders within and outside of that organization interact. A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) contains a description of generally accepted practices in the field of business analysis. The content included in this release has been verified through reviews by practitioners, surveys of the business analysis community, and consultations with recognized experts in the field. In less than five years, the BABOK® Guide has been recognized around the world as a key tool for the practice of business analysis and become a widely-accepted standard for the profession, with over 200,000 copies downloaded from the IIBA® website. Version 2.0 represents a major advance on that standard, and will become an essential reference for business analysis professionals.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eStrategic Planning\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"International Institute of Business Analysis","offers":[{"title":"Used - Good","offer_id":45261816561854,"sku":"0981129218-4","price":21.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/41OgtOJ6W2L._SL500.jpg?v=1754082729"},{"product_id":"1591842336-tribes_we_need_you_to_lead_us","title":"Tribes: We Need You to Lead Us","description":"\n\n\u003cp\u003eA tribe is any group of people, large or small, who are connected to one another, a leader, and an idea. For millions of years, humans have been seeking out tribes, be they religious, ethnic, economic, political, or even musical (think of the Deadheads). It's our nature.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eNow the Internet has eliminated the barriers of geography, cost, and time. All those blogs and social networking sites are helping existing tribes get bigger. But more important, they're enabling countless new tribes to be born-groups of ten or ten thousand or ten million who care about their iPhones, or a political campaign, or a new way to fight global warming.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eAnd so the key question: Who is going to lead us?\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThe Web can do amazing things, but it can't provide leadership. That still has to come from individuals? people just like you who have passion about something. The explosion in tribes means that anyone who wants to make a difference now has the tools at her fingertips.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eIf you think leadership is for other people, think again-leaders come in surprising packages. Consider Joel Spolsky and his international tribe of scary-smart software engineers. Or Gary Vaynerhuck, a wine expert with a devoted following of enthusiasts. Chris Sharma leads a tribe of rock climbers up impossible cliff faces, while Mich Mathews, a VP at Microsoft, runs her internal tribe of marketers from her cube in Seattle. All they have in common is the desire to change things, the ability to connect a tribe, and the willingness to lead.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eIf you ignore this opportunity, you risk turning into a 'sheepwalker'?someone who fights to protect the status quo at all costs, never asking if obedience is doing you (or your organization) any good. Sheepwalkers don't do very well these days.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eTribes will make you think (really think) about the opportunities in leading your fellow employees, customers, investors, believers, hobbyists, or readers. . . . It's not easy, but it's easier than you think.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eHealth, Fitness \u0026amp; Dieting\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003ePsychology \u0026amp; Counseling\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Portfolio","offers":[{"title":"Used - Good","offer_id":45261828096190,"sku":"1591842336-4","price":12.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51FnnUOj-eL._SL500.jpg?v=1754082833"},{"product_id":"1570715343-the_bully_at_work_what_you_can_do_to_stop_the_hurt_and_reclaim_your_dignity_on_the_job","title":"The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job","description":"\n\n\u003cp\u003eThe high profile experts on workplace bullying have now completely updated and revised their classic book.\u003c\/p\u003e \u003cp\u003eA landmark book that blazed light on one of the business world's dirtiest secrets, The Bully at Work exposed the destructive, silent epidemic of workplace bullying that devastates the lives, careers, and families of millions. In this completely updated new edition based on an updated survey of workplace issues, the authors explore new grounds of bullying in the 21st century workplace.\u003c\/p\u003e \u003cp\u003eGary and Ruth Namie, pioneers of the Campaign Against Workplace Bullying, teach the reader personal strategies to identify allies, build their confidence, and stand up to the tormentor - or decide when to walk away with their sanity and dignity intact.\u003c\/p\u003e \u003cp\u003eThe Namies' expertise on workplace bullying has been featured in such media outlets as The Early Show, CBS Radio, The Howard Stern Show, CNN, PBS, NPR, USA Today, and the Washington Post.\u003c\/p\u003e \u003cp\u003e\"Sheds light on one of the business world's dirtiest secrets - corporate bullying.\" -Dayton Business Journal\u003c\/p\u003e \u003cp\u003e\"Filled with remedies for an ailment that is ravaging workplaces...\" -Harvey A. Hornstein, PhD\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSociology\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Sourcebooks, Inc.","offers":[{"title":"Used - Good","offer_id":45261835174078,"sku":"1570715343-4","price":14.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/81PqnSvLYAL.jpg?v=1754082909"},{"product_id":"0385513518-the_fred_factor_how_passion_in_your_work_and_life_can_turn_the_ordinary_into_the_extraordinary","title":"The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary","description":"\n\n\u003cp\u003eSeize the chance to be extraordinary.\u003cbr\u003eWho has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the postman--so outstanding in his service that Mark Sanborn realized this mail carrier could be an example for any person wanting to be extraordinary.\u003cbr\u003eThe \"Fred factor\" is summarized by four principles that will release fresh energy, enthusiasm, and creativity in your career and life:\u003cbr\u003e* Make a Difference\u003cbr\u003e* Build Relationships\u003cbr\u003e* Create Value\u003cbr\u003e* Reinvent Yourself\u003cbr\u003eYou, too, can apply\u003ci\u003e\u003c\/i\u003e\u003ci\u003e The Fred Factor\u003c\/i\u003e to enrich the lives of customers, co-workers, friends, and family members, as well as reach new levels of personal success yourself. Sanborn also shows how to discover and develop other \"Freds.\u003cbr\u003eWhy not become a \"Fred\" yourself? You will turn the ordinary moments of life into extraordinary opportunities to make a difference in the world.\u003c\/p\u003e Soundview Executive Book Summaries \u003cp\u003e\u003ci\u003eHow to Turn the Ordinary Into the Extraordinary\u003c\/i\u003e\u003cbr\u003eFred is the ordinary-looking postal carrier with a small moustache who delivers mail to motivational speaker Mark Sanborn's house in the Washington Park area of Denver. But he is no ordinary U.S. Postal Service worker. According to Sanborn, he is the kind of worker who exemplifies everything that is \"right\" with customer service and business in general, and is \"a gold-plated example of what personalized service looks like and a role model for anyone who wants to make a difference in his or her work.\" \u003c\/p\u003e\n\u003cp\u003eNot only did Sanborn get the best postal service he had ever experienced when he moved to Fred's route, but he also got a perfect example of superior service to illustrate his presentations to business leaders throughout the United States. According to Sanborn, anyone can be a Fred and live an extraordinary life as well.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eFour Fred Principles\u003c\/i\u003e\u003cbr\u003e After examining the factors that make Fred the Postman such an extraordinarily committed service person, Sanborn honed them down to four principles that can be applied to improve anyone's life and work. These principles are:\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e\n\n\u003cli\u003eEveryone makes a difference. Some might see delivering mail as monotonous drudgery, but Fred sees the task as an opportunity to make the lives of his customers more enjoyable. Regardless of whether an employer hinders exceptional performance, ignores it, or does not adequately recognize it, only the employee can choose to do his or her job in an extraordinary way. Sanborn writes, \"Nobody can prevent you from choosing to be exceptional.\"\u003c\/li\u003e \u003cli\u003eSuccess is built on relationships. Indifferent people deliver impersonal service. Sanborn writes that service becomes personalized when a relationship exists between the provider of the service and the customer. The quality of the relationship determines the quality of the product or service. Leaders succeed when they recognize that their employees are human, and employees like Fred the Postman succeed when they recognize their work involves interacting with other human beings.\u003c\/li\u003e \u003cli\u003eYou must continually create value for others, and it doesn't have to cost a penny. Replace money with imagination. Sanborn explains that the object is to outthink your competition rather than outspend them. The most critical skill that contributes to employability is the ability to create value for customers and colleagues without spending money to do it. Substitute creativity for capital. Mediocrity is your silent opponent and can diminish the quality of your performance as well as the meaning you derive from it.\u003c\/li\u003e \u003cli\u003eYou can reinvent yourself regularly. If Fred the Postman can excel at bringing creativity and commitment to putting mail in a box, you are probably capable of doing as much or more to reinvent your work and rejuvenate your efforts. Sanborn believes that \"no matter what job you hold, what industry you work in, or where you live, every morning you wake up with a clean slate. You can make your business, as well as your life, anything you choose it to be.\"\u003c\/li\u003e\n \u003cp\u003e\u003ci\u003eFred Sightings\u003c\/i\u003e\u003cbr\u003e Sanborn points out that Freds can be found everywhere, and there are more Freds out there than he once thought. One Fred is a woman at a hotel who helped Sanborn out in a pinch by taking his coffee-stained pants home with her overnight to personally wash and press for his departure the next day.\u003c\/p\u003e \u003cp\u003eAnother Fred he describes is a flight attendant who made a 6:15 a.m. flight from Denver to San Francisco more enjoyable for passengers by lightening the usual announcements with her unique sense of humor: \"If you are having a hard time getting your ears to pop, I suggest you yawn widely. And if you are having a hard time yawning, ask me to tell you about my love life.\" Sanborn explains that she took some risks and had some fun, and as a result, her \"customers\" the passengers had fun, too.\u003c\/p\u003e \u003cp\u003eAnother Fred who Sanborn describes is a hotel worker who lent him $30 when he had no cab fare for his ride home. Sanborn explains that this Fred knows that the way to move through life joyfully and successfully is by focusing on what you give rather than what you get. Freds do the right thing because it is the right thing to do.\u003c\/p\u003e \u003cp\u003eSanborn explains that if you want more Freds in the world, be a Fred. Throughout the rest of \u003ci\u003eThe Fred Factor\u003c\/i\u003e, he describes how every individual can make a difference, and offers numerous difference-making strategies to help readers influence the world in a positive way.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eWhy We Like This Book\u003c\/i\u003e\u003cbr\u003e \u003ci\u003eThe Fred Factor\u003c\/i\u003e presents a compassionate look at how every action we take can be made more significant if we take the time to reinvent our work and rejuvenate our efforts. By providing a look at the normal people who do extraordinary things in their daily activities, Sanborn presents heart-warming business lessons that expose the value and endless possibilities for improving life and work that come from loving others. Copyright © 2004 Soundview Executive Book Summaries\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eReligion \u0026amp; Spirituality\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eChristian Books \u0026amp; Bibles\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eChristian Living\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSelf Help\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Currency","offers":[{"title":"Used - Good","offer_id":45261850706110,"sku":"0385513518-4","price":14.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/713DTh2RE-L.jpg?v=1754083330"},{"product_id":"1640858881-always_be_the_buyer_attracting_other_peoples_highest_commitment_to_your_biggest_and_best_standards","title":"Always Be The Buyer: Attracting other people's highest commitment to your biggest and best standards","description":"\n\n\u003cp\u003e\u003c\/p\u003e\n\u003cp\u003eEvery entrepreneur starts out as a great salesperson. It's how you built and grew your business. But at a certain point, you're creating so much value that you become sought-after in the marketplace. And that's when you become the buyer. No longer will you just take any opportunity that comes your way. No longer will just any customer or client be worth your time and effort. Discover the characteristics of a buyer mindset that attracts others to you, and leave the selling phase of your life behind.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eLaw\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eCommercial\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Author Academy Elite","offers":[{"title":"Used - Very Good","offer_id":45261862666430,"sku":"1640858881-3","price":17.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71KUOLZCYsL.jpg?v=1754083456"},{"product_id":"1118107748-facilitating_with_ease-_core_skills_for_facilitators-_team_leaders_and_members-_managers-_consultants-_and_trainers","title":"Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers","description":"\n\n\u003cp\u003eFacilitating with Ease!\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eSince the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the \"go-to\" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions, techniques, and hands-on tools that are available both in the book and on the accompanying website: www.josseybass.com\/go\/ingridbens.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eFacilitating with Ease! offers the basics on running productive meetings with confidence and includes the information needed to train others to become skilled facilitators as well. Filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator, this revised editioncovers new topics such as:\u003c\/p\u003e\n\u003cbr\u003e\n\u003cul\u003e\n\u003cbr\u003e\n\u003cli\u003eWhy and when leaders should facilitate and how to manage neutrality\u003c\/li\u003e\n\u003cbr\u003e\n\u003cli\u003eDiversity, globalization, new technologies, and employee engagement\u003c\/li\u003e\n\u003cbr\u003e\n\u003cli\u003eWhen leaders should facilitate and when others should do it\u003c\/li\u003e\n\u003cbr\u003e\n\u003cli\u003eSharing facilitation with others\u003c\/li\u003e\n\u003cbr\u003e\n\u003cli\u003eThis new edition also includes meeting design template, surveys, and questionnaires\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003cp\u003ePraise for Facilitating with Ease!\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\"Facilitating With Ease! provides clear and effective guidelines for group facilitation. In China we are using this book to help organizations develop facilitative leaders who can successfully invoke the spirit of cooperation and team synergy.\"—Ren Wei, professional facilitator, X'ian, China\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\"Facilitating With Ease! helps beginners as well as experienced facilitators find their way among different aspects of facilitation. Easy to understand, this book provides insight into the principles of facilitation and examples of practical applications for concrete situations.\"—Sieglinde Hinger, Siemens Corporation, Austria\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\"Facilitating with Ease! is the fundamental read if you want to be an effective facilitator. We refer to it all the time and consider it a core competency for our consultants.\"—Ian Madell, managing director, LEVEL5 Branded Business Advisors, Toronto, Canada\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\"If you're only going to buy one book on facilitation, this is the one to buy! That's what we tell the managers, consultants and facilitators who attend our facilitation training programs. It's a gold mine of ideas, resources and practical tools.\"—Ronnie McEwan, director, Kinharvie Institute, Glasgow, Scotland\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\"I have been using Ingrid's materials for many years and find her books to be far above everything else out there. This latest revision builds on what was already great and will surely increase the effectiveness of any practitioner.\"—Mark Vilbert, program leader, Boeing Leadership Center\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThis book includes professional content that can beaccessed from our Web site when you register at\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003ewww.josseybass.com\/go\/ingridbens using the password professional.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eOrganizational Learning\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Jossey-Bass","offers":[{"title":"Used - Very Good","offer_id":45261901037758,"sku":"1118107748-3","price":16.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61xXOVTw29L._SL500.jpg?v=1754083793"},{"product_id":"1465429794-how_business_works_the_facts_visually_explained_how_things_work","title":"How Business Works: The Facts Visually Explained (How Things Work)","description":"\n\u003cp\u003eA User-friendly Guide To Understanding Business Jargon And Corporate Structure--from Basic Business Principles, Like How The Board Of Directors Is Structured, To More Complicated Financial Concepts, Like How To Calculate Depreciation.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eReference\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eEncyclopedias \u0026amp; Subject Guides\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eBusiness\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"DK","offers":[{"title":"Used - Like New","offer_id":45261903331518,"sku":"1465429794-2","price":22.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51rivrO-eoL._SL500.jpg?v=1754083819"},{"product_id":"1625271522-its_not_the_how_or_the_what_but_the_who_succeed_by_surrounding_yourself_with_the_best","title":"It's Not the How or the What but the Who: Succeed by Surrounding Yourself with the Best","description":"\n\n\u003cb\u003eSucceed by mastering the art of the \u003ci\u003ewho\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003eWhy surround yourself with the best? Because it mattersin all aspects of life.\u003cbr\u003eIn fact, in professional environments, getting people rightwhat global leadership authority Claudio Fernández-Aráoz calls the art of great who’ decisions”marks the difference between success and failure. To thrive, you need to identify those with the highest potential, get them in your corner and on your team, and help them grow. Yet surprisingly very few of us are able to meet that challenge.\u003cbr\u003eThis series of short and engaging essays outlines the obstacles to great who” decisions and offers solutions to address them in a systematic way. Drawing from several decades of experience in global executive search and talent development, as well as the latest management and psychology research, Fernández-Aráoz offers wisdom and practical advice to improve the choices we make about employees and mentors, business partners and friends, top corporate leaders and even elected officials.\u003cbr\u003eThe personal stories and cutting-edge studies described in the book will help you understand both your own failings and the external forces commonly at play in staffing decisions. 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Perfect For Entrepreneurs, Innovators, Inventors, Expert Advisors And Investors, This Primer Will Sharpen Your Knowledge And Help You Make Informed Decisions About Ip Strategy To Drive Your Business Forward.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eLaw\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eIntellectual Property\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Brush Education","offers":[{"title":"Used - Good","offer_id":45261935476926,"sku":"1550597957-4","price":30.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51vGTMpyIjL.jpg?v=1754084037"},{"product_id":"0062390864-everybody_lies_big_data-_new_data-_and_what_the_internet_can_tell_us_about_who_we_really_are","title":"Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us about Who We Really Are","description":"\n\u003cp\u003eForeword By Steven Pinker Blending The Informed Analysis Of The Signal And The Noise With The Instructive Iconoclasm Of Think Like A Freak, A Fascinating, Illuminating, And Witty Look At What The Vast Amounts Of Information Now Instantly Available To Us Reveals About Ourselves And Our World—provided We Ask The Right Questions. By The End Of An Average Day In The Early Twenty-first Century, Human Beings Searching The Internet Will Amass Eight Trillion Gigabytes Of Data. This Staggering Amount Of Information—unprecedented In History—can Tell Us A Great Deal About Who We Are—the Fears, Desires, And Behaviors That Drive Us, And The Conscious And Unconscious Decisions We Make. From The Profound To The Mundane, We Can Gain Astonishing Knowledge About The Human Psyche That Less Than Twenty Years Ago, Seemed Unfathomable. Everybody Lies Offers Fascinating, Surprising, And Sometimes Laugh-out-loud Insights Into Everything From Economics To Ethics To Sports To Race To Sex, Gender And More, All Drawn From The World Of Big Data. What Percentage Of White Voters Didn’t Vote For Barack Obama Because He’s Black? Does Where You Go To School Effect How Successful You Are In Life? Do Parents Secretly Favor Boy Children Over Girls? Do Violent Films Affect The Crime Rate? Can You Beat The Stock Market? How Regularly Do We Lie About Our Sex Lives And Who’s More Self-conscious About Sex, Men Or Women? Investigating These Questions And A Host Of Others, Seth Stephens-davidowitz Offers Revelations That Can Help Us Understand Ourselves And Our Lives Better. Drawing On Studies And Experiments On How We Really Live And Think, He Demonstrates In Fascinating And Often Funny Ways The Extent To Which All The World Is Indeed A Lab. With Conclusions Ranging From Strange-but-true To Thought-provoking To Disturbing, He Explores The Power Of This Digital Truth Serum And Its Deeper Potential—revealing Biases Deeply Embedded Within Us, Information We Can Use To Change Our Culture, And The Questions We’re Afraid To Ask That Might Be Essential To Our Health—both Emotional And Physical. All Of Us Are Touched By Big Data Everyday, And Its Influence Is Multiplying. 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The Idea That Companies Must Delight Customers By Exceeding Service Expectations Is So Entrenched That Managers Rarely Question It. But Ceb's Research Proves That The Dazzle Factor Simply Doesn't Predict Repeat Sales Or Positive Word-of-mouth. The Reality: Loyalty Is Driven By How Well A Company Delivers On Its Basic Promises And Solves Day-to-day Problems, Not On How Spectacular Its Service Experience Might Be. Most Customers Don't Want To Be Wowed; They Want An Effortless Experience. And They Are Far More Likely To Punish You For Bad Service Than To Reward You For Good Service. After All, What Do You Really Want From Your Cable Company--a Free Month Of Hbo When It Screws Up, Or A Fast, Painless Restoration Of Your Connection? This Book Lays Out The Four Key Pillars Of A Low-effort Customer Experience, Including Tools And Templates You Can Start Applying Right Away.--from Publisher Description. Blinded By Delight -- The New Battleground For Customer Loyalty -- Why Your Customers Don't Want To Talk To You -- The Worst Question A Service Rep Can Ask -- Just Because There's Nothing You Can Do Doesn't Mean There's Nothing You Can Do -- To Get Control, You Have To Give Control -- The Disloyalty Detector : Customer Effort Score V2.0 -- Making Low Effort Stick -- Effort Beyond The Contact Center. Matthew Dixon, Nick Toman, And Rick Delisi. 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Now in this comprehensive new volume, Mintzberg broadens his vision to explore not only the function of management, but also that of the organization itself and its meaning for society. A treasury of the dynamic and iconoclastic ideas that have made him a mentor to an entire younger generation of leading management thinkers, \u003ci\u003eMintzberg on Management\u003c\/i\u003e presents the collective wisdom of this influential scholar — in strategy, structure, power, and politics — the gestalt of organizational theory.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eKnown as the guru of bottom-up management, Mintzberg broke with convention by actually going inside companies to witness the business of business. Revealing how strategy is really formulated, he shows here that successful strategy is rarely, if ever, born in solitary contemplation; rather, the elements usually come together in the heat of battle. In addition, Mintzberg identifies the keys to outstanding management. 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The effective manager surmounts the pressures of superficiality by stepping back in order to see a broad picture, and making use of analytical inputs.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eKeeping his focus on how real companies work, Mintzberg challenges traditional assumptions and answers from the grass roots level such essential questions as \"How do organizations function and structure themselves?....How do their power relations develop and their goals form?\" And, \"By what processes do managers make important strategic decisions?\"\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWith the same hard-hitting impact of his popular seminars for executives, \u003ci\u003eMintzberg on Management\u003c\/i\u003e conveys Mintzberg's latest ideas on management and organization, including \"Society Is Unmanageable as a Result of Management\" and \"Training Managers, Not MBAs? 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The Emergence Of The #metoo And #timesup Movements Have Awakened Society And Encouraged Women To Find Their Voice And Claim Their Power. But To Do This, Women Must Learn To Improve Their Own Mental Strength. Contending With A Host Of Difficult Issues--from Sexual Assault On College Campuses, To Equal Pay And Pay Gaps, To Mastering Different Negotiation Styles--demands Psychological Toughness. In This Crucial Book, Prominent Psychotherapist And Licensed Clinical Social Worker Amy Morin Gives Women The Techniques To Build Mental Muscle--and Just As Important, She Teaches Them What Not To Do. What Does It Mean To Be A Mentally Strong Woman? Delving Into Critical Issues Like Sexism, Social Media, Social Comparison, And Social Pressure, Amy Addresses This Question And Offers Thoughtful, Intelligent Advice, Practical Tips, And Specific Strategies And Combines Them With Personal Experiences, Stories From Former Patients, And Both Well-known And Untold Examples From Women From Across Industries And Pop Culture. Throughout, She Explores The Areas Women--and Society At Large--must Focus On To Become (and Remain) Mentally Strong. Amy Reveals That Healthy, Mentally Tough Women Don't Insist On Perfection; They Don't Compare Themselves To Other People; They Don't See Vulnerability As A Weakness; They Don't Let Self-doubt Stop Them From Reaching Their Goals. 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Praise For Paul Falcone's Previous Books: If The Art And Science Of Hiring And Firing Has Become A Puzzle, Then Author Paul Falcone [the Hiring And Firing Question And Answer Book] Has The Answer.-- Houston Business Journal When You Feel The Need To Document An Employee's Actions (or Inactions), Turn To This Great Tool [101 Sample Write-ups For Documenting Employee Performance Problems].-- Legal Management [96 Great Interview Questions To Ask Before You Hire] Takes The Guesswork Out Of The Interview Process.-- Benefits And Compensation Solutions Paul Falcone Is A Human Resources Executive And Has Held Senior-level Positions With Nickelodeon, Paramount Pictures, And Time Warner. He Is The Author Of Several Bestselling Books, Including 101 Sample Write-ups For Documenting Employee Performance Problems, 101 Tough Conversations To Have With Employees, And 2600 Phrases For Setting Effective Performance Goals. He Is A Long-time Contributor To Hr Magazine. Visit Him At Www.paulfalconehr.com.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eReference\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eForeign Language Study \u0026amp; Reference\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"AMACOM","offers":[{"title":"Used - Very Good","offer_id":45262183006398,"sku":"0814472826-3","price":13.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71rmiuxshtL.jpg?v=1754090058"},{"product_id":"1119224853-account-_based_marketing_for_dummies","title":"Account-Based Marketing For Dummies (For Dummies (Business \u0026 Personal Finance))","description":"\n\u003cp\u003eBuyers Have Changed The B2b Marketing Game. Account-based Marketing For Dummies Is Here To Give You The Tools To Transform Your Current Approach To Find, Reach, And Engage With Your Potential Customers On Their Terms To Meet Their Ever-changing Demands. Packed With Expert Tips And Step-by-step Instructions, This Book Shows You How To Analyze Current Data To Identify The Accounts With The Biggest Roi Opportunities And Execute Effective, Account-specific Techniques That Get Results.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eComputers \u0026amp; Technology\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eWeb Development \u0026amp; Design\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eWeb Marketing\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"For Dummies","offers":[{"title":"Used - Good","offer_id":45262188052670,"sku":"1119224853-4","price":12.76,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/81eVDjkY-vL.jpg?v=1754090113"},{"product_id":"0596522347-slideology_the_art_and_science_of_creating_great_presentations","title":"slide:ology: The Art and Science of Creating Great Presentations","description":"\n\u003cp\u003eNo matter where you are on the organizational ladder, the odds are high that you've delivered a high-stakes presentation to your peers, your boss, your customers, or the general public. Presentation software is one of the few tools that requires professionals to think visually on an almost daily basis. But unlike verbal skills, effective visual expression is not easy, natural, or actively taught in schools or business training programs. slide:ology fills that void. Written by Nancy Duarte, President and CEO of Duarte Design, the firm that created the presentation for Al Gore's Oscar-winning film, An Inconvenient Truth, this book is full of practical approaches to visual story development that can be applied by anyone. The book combines conceptual thinking and inspirational design, with insightful case studies from the world's leading brands. With slide:ology you'll learn to:Connect with specific audiences Turn ideas into informative graphics Use sketching and diagramming techniques effectively Create graphics that enable audiences to process information easily Develop truly influential presentations Utilize presentation technology to your advantage Millions of presentations and billions of slides have been produced -- and most of them miss the mark. slide:ology will challenge your traditional approach to creating slides by teaching you how to be a visual thinker. 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Michael Abrashoff (Ret.), author, It's Your Ship\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWITH A FOREWORD BY JIM CORA, FORMER CHAIRMAN OF DISNEYLAND INTERNATIONAL\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"When the subject permits, we let fly with all the satire and gags at our command. Laughter is no enemy to learning.\"\u003c\/i\u003e — WALT DISNEY\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"I was convinced that management and owners could come and go, but Walt's dream would last forever.\"\u003c\/i\u003e — VAN FRANCE, Founder of Disney University\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eHow has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThe Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In \u003ci\u003eDisney U\u003c\/i\u003e, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eDisney U\u003c\/i\u003e reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eTo this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in \u003ci\u003eDisney U\u003c\/i\u003e will set your organization on a path of sustained success.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003ePRAISE FOR \u003ci\u003eDisney U\u003c\/i\u003e:\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school—at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at Disney\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eUniversity will prove invaluable.\"\u003c\/i\u003e — Michael Eisner, Former CEO and Chairman, The Walt Disney Company\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"I highly recommend Disney U to anyone interested in building an enduring market presence and brand.\"\u003c\/i\u003e — Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'\"\u003c\/i\u003e — Debi Aubee, Vice President of Sales, Bose Corporation\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt create\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eThe Happiest Place on Earth.\"\u003c\/i\u003e — David Overton, Founder and Chief Executive Officer, The Cheesecake Factory\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question.\"\u003c\/i\u003e — John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlative\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization.\"\u003c\/i\u003e — Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Leaders, whether at the helm of a ship or an organization, set the tone for engaging the hearts and minds of employees. In Disney U, Doug Lipp shares how Disney has created a high-performance culture where everyone takes ownership and responsibility. The numerous examples detailing the secrets behind the decades of\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003esuccess of the Disney University serve as a leadership blueprint, applicable in any organization.\"\u003c\/i\u003e — Captain D. 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Simple, understandable and widely applicable, Disney U captures the essence of what perpetuates Disney's success and can certainly add to yours.\"\u003c\/i\u003e — Ryan C. Beasley, Vice President, Agencies, Kansas City Life Insurance Company\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Doug creates a masterpiece in Disney U through sharing the formation of the values and virtues of Disney University and the Disney culture. Doug Lipp's entertaining\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eand informative analysis of the secrets of the Disney University create the perfect learning tool for any organization or leader.\"\u003c\/i\u003e — Doug Stark, President and CEO, Farm Credit Services of America\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"I should never have started Disney U so close to bedtime—I stayed up half the night reading it! I couldn’t put it down; . . . spellbinding insights articulately presented. One of the best business books I've ever read.\"\u003c\/i\u003e — Jeffrey L. Rupp, President, FlashPoint Productions\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eTravel\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSpecialty Travel\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eTheme Parks\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"McGraw Hill","offers":[{"title":"Used - Good","offer_id":45262207582398,"sku":"0071808078-4","price":15.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71CHkxsm_nL.jpg?v=1754090635"},{"product_id":"198960398x-change_on_the_run44_ways_to_survive_workplace_uncertainty","title":"Change on the Run: 44 Ways to Survive Workplace Uncertainty","description":"\n\u003cp\u003eChange is the norm in business. 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The Friedmans Also Provide Remedies For These Ills--they Tell Us What To Do In Order To Expand Our Freedom And Promote Prosperity. The International Bestseller On The Extent To Which Personal Freedom Has Been Eroded By Government Regulations And Agencies While Personal Prosperity Has Been Undermined By Government Spending And Economic Controls. New Foreword By The Authors Index. Foreword To The Harvest Edition -- Preface -- Introduction -- Power Of The Market --- Tyranny Of Controls --- Anatomy Of Crisis --- Cradle To Grave --- Created Equal --- What's Wrong With Our Schools? --- Who Protects The Consumer? --- Who Protects The Worker? --- Cure For Inflation --- Tide Is Turning -- Appendices -- Notes -- Index. Milton \u0026amp; Rose Friedman. 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