{"title":"Marketing \u0026 Sales","description":"\u003cp\u003e Title:Books\u0026gt;\u0026gt;Business \u0026amp; Money\u0026gt;\u0026gt;Marketing \u0026amp; Sales\u003c\/p\u003e\u003cp\u003e Handle:books-business-money-marketing-sales\u003c\/p\u003e\u003cp\u003e Children :\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-marketing-sales-marketing\"\u003eMarketing\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-marketing-sales-advertising\"\u003eAdvertising\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-marketing-sales-consumer-behavior\"\u003eConsumer Behavior\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-marketing-sales-public-relations\"\u003ePublic Relations\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/collections\/books-business-money-marketing-sales-sales-selling\"\u003eSales \u0026amp; Selling\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","products":[{"product_id":"0688123163-raving_fans_a_revolutionary_approach_to_customer_service","title":"Raving Fans: A Revolutionary Approach to Customer Service","description":"\n\n\u003cp\u003e\"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.\"\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThis, in a nutshell, is the advice given to a new Area Manager on his first dayâin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWritten in the parable style of \u003cb\u003eThe One Minute Manager, Raving Fans\u003c\/b\u003e uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant featureânot just another program of the month.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eAmerica is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. \u003cb\u003eRaving Fans\u003c\/b\u003e includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceâand turn their customers into raving, spending fans.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cbr\u003e\n                        \u003cp\u003eWritten in the parable style of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e by its co-author, \u003ci\u003eRaving Fans\u003c\/i\u003e uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature -- not just another program of the month.\u003cbr\u003e\n\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSuccess\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"William Morrow","offers":[{"title":"Used - Good","offer_id":45260965871806,"sku":"0688123163-4","price":12.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51974V029lL._SL500.jpg?v=1754075820"},{"product_id":"189236686x-the_one-_minute_presentation_explain_your_network_marketing_business_like_a_pro","title":"The One-Minute Presentation: Explain Your Network Marketing Business Like A Pro","description":"\n\n\u003cp\u003e\u003cb\u003eWhere do I start? What do I say? I don't want to sound like a salesman. How can I relax my prospects?\u003c\/b\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eWhen we are untrained, giving presentations can be difficult. We don't know the real questions in the minds of our prospects. We don't know what triggers a \"yes\" or \"no\" decision. Many times, we don't even know where to start.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eOur fascination with information holds us back. We can't see the big picture because we are drowning in facts.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eAnd, what actually is the big picture? It is simply this: Does the prospect want to join our business or not?\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cb\u003eBut what would happen if we changed our entire business presentation model?\u003c\/b\u003e First, we learn to get presentation appointments with almost 100% of the people we talk to. Next, we learn to give our entire business presentation in less than one minute. If we could do this, how do we think our prospects will feel? Thrilled!\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eWhen we can give our entire business presentation in less than one minute, many good things happen. We save time, not only for ourselves, but for our prospect. That makes two people happy. Plus, this gives us the flexibility to give our presentation anywhere, at any time, in any circumstances. And finally, all the sales tension disappears from our prospects when they know our presentation will take only one minute.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eLearn to make your business grow with this efficient, focused business presentation technique.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cb\u003eOrder your copy now!\u003c\/b\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness Development \u0026amp; Entrepreneurship\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSmall Business\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eHome-Based\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Fortune Network Publishing","offers":[{"title":"Used - Like New","offer_id":45261017448638,"sku":"189236686X-2","price":10.47,"currency_code":"USD","in_stock":true},{"title":"Used - Very Good","offer_id":45261017481406,"sku":"189236686X-3","price":10.47,"currency_code":"USD","in_stock":true},{"title":"Used - Good","offer_id":45261017546942,"sku":"189236686X-4","price":15.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71akgyiO0zL.jpg?v=1754076053"},{"product_id":"1948197081-the_four_color_personalities_for_m_l_m_the_secret_language_for_network_marketing","title":"The Four Color Personalities For MLM: The Secret Language For Network Marketing","description":"\n\n\u003cp\u003e\u003cb\u003eMind reading = fun! When we know how prospects think, selling and sponsoring are easy. Read deep inside our prospectsâ minds with this easy skill.\u003c\/b\u003e \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eOur prospects have a different point-of-view. So \u003cb\u003ehow\u003c\/b\u003e do we talk to prospects in a way they \"get it\" and enjoy our message? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eBy quickly identifying our prospectâs color personality. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eDiscover the \u003cb\u003eprecise magic words to say\u003c\/b\u003e to each of the four personalities. This isnât a boring research textbook on the four different personalities. This book shows a \u003cb\u003efun, easy way\u003c\/b\u003e to talk to our prospects based on how they see and feel about the world. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cb\u003eThe results are stunning.\u003c\/b\u003e Shy distributors become confident when they understand how their prospects think. Experienced distributors have short conversations that get prospects to join immediately. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eWhy be frustrated with prospects? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eInstead, quickly discover the four personalities in a fun way that we will always remember. We will enjoy observing and analyzing our friends, co-workers and relatives, and we will see the way they see the world. It feels like we have 3D glasses in our network marketing career. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eOf the 25 skills, this is the first skill that new distributors should learn. Why? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e1. It gives new distributors instant \u003cb\u003econfidence.\u003c\/b\u003e \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e2. It \u003cb\u003eeliminates\u003c\/b\u003e rejection. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e3. It helps prospects listen with \u003cb\u003eopen minds\u003c\/b\u003e. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e4. It gets \u003cb\u003einstant\u003c\/b\u003e results. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eWhat could be better than that?\u003c\/p\u003eWe wonât have to look for great prospects when we know the four color personalities. We will have the ability to \u003cb\u003eturn ordinary\u003c\/b\u003e people into \u003cb\u003ehot prospects\u003c\/b\u003e by recognizing their color personalities and by saying the right words. \u003cp\u003eBy using humorous, slightly exaggerated examples of the four personality traits, we will remember this skill and can use it \u003cb\u003eimmediately\u003c\/b\u003e. Life is more fun when we are the only one with the 3D glasses. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cb\u003eThis is the one skill that we will use every day for the rest of our lives!\u003c\/b\u003e \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eGet ready to smile and achieve immediate rapport and quick results. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e\u003cb\u003eOrder your copy now!\u003c\/b\u003e\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness Development \u0026amp; Entrepreneurship\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSmall Business\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eHome-Based\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Fortune Network Publishing","offers":[{"title":"Used - Very Good","offer_id":45261018661054,"sku":"1948197081-3","price":14.97,"currency_code":"USD","in_stock":true},{"title":"Used - Good","offer_id":45261018693822,"sku":"1948197081-4","price":10.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61j_hdaMtML.jpg?v=1754076059"},{"product_id":"0078112109-services_marketing_integrating_customer_focus_across_the_firm","title":"Services Marketing: Integrating Customer Focus Across the Firm","description":"\n\u003cp\u003eZeithaml's Services Marketing Introduces Readers To The Vital Role That Services Play In The Economy And Its Future. Services Dominate The Advanced Economies Of The World, And Virtually All Companies View Services As Critical To Retaining Their Customers.  The Seventh Edition Maintains A Managerial Focus By Incorporating Company Examples And Strategies For Addressing Issues In Every Chapter, Emphasizing The Knowledge Needed To Implement Service Strategies For Competitive Advantage Across Industries.  New Research References And Examples In Every Chapter Include Increased Coverage Of New Business Model Examples Such As Airbnb, Uber, Opentable, Mint\/intuit, And Others, Alongside Greater Emphasis On Technology, Digital And Social Marketing, Big Data, And Data Analytics As A Service.  View Table Of Contents And Features Below For More Information--,this Text Is For Students And Business People Who Recognize The Vital Role That Services Play In The Economy And Its Future. The Advanced Economies Of The World Are Now Dominated By Services, And Virtually All Companies View Service As Critical To Retaining Their Customers Today And In The Future. Manufacturing And Product-dominant Companies That, In The Past, Have Depended On Their Physical Products For Their Livelihood Now Recognize That Service Provides One Of Their Few Sustainable Competitive Advantages--\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eMarketing \u0026amp; Sales\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eMarketing\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eMultilevel\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"McGraw Hill","offers":[{"title":"Used - Good","offer_id":45261167263934,"sku":"0078112109-4","price":24.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51NaGCKdsqL._SL500.jpg?v=1754077069"},{"product_id":"0316346624-the_tipping_point_how_little_things_can_make_a_big_difference","title":"The Tipping Point: How Little Things Can Make a Big Difference","description":"\n\u003cp\u003eIdeas, Products, Messages And Behaviors Spread Just Like Viruses Do. Behavior Can Ripple Outward Until A Critical Mass Or Tipping Point Is Reached, Changing The World. Gladwell Develops These And Other Concepts (such As The Stickiness Of Ideas Or The Effect Of Population Size On Information Dispersal) Through Simple, Clear Explanations And Entertainingly Illustrative Anecdotes. The Three Rules Of Epidemics -- The Law Of The Few: Connectors, Mavens, And Salesmen -- The Stickiness Factor: Sesame Street, Blue's Clues, And The Educational Virus -- The Power Of Context (part One): Bernie Goetz And The Rise And Fall Of New York City Crime -- The Power Of Context (part Two): The Magic Number One Hundred And Fifty -- Case Study: Rumors, Sneakers, And The Power Of Translation -- Case Study: Suicide, Smoking, And The Search For The Unsticky Cigarette -- Conclusion: Focus, Test, And Believe -- Afterword: Tipping Point Lessons From The Real World. Malcolm Gladwell ; [with A New Afterword By The Author]. Originally Published: Boston : Little, Brown, C2000. Includes Bibliographical References And Index.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eMedical Books\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePsychology\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSocial Psychology \u0026amp; Interactions\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Back Bay Books","offers":[{"title":"Used - Good","offer_id":45261176012990,"sku":"0316346624-4","price":12.47,"currency_code":"USD","in_stock":true},{"title":"Used - Very Good","offer_id":46671070527678,"sku":"0316346624-3","price":13.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/413m6ydPBjL._SL500.jpg?v=1754077120"},{"product_id":"1892366347-the_four_color_personalities_for_m_l_m_the_secret_language_for_network_marketing","title":"The Four Color Personalities For MLM: The Secret Language For Network Marketing","description":"\n\n\u003cb\u003eMind reading = fun! When we know how prospects think, selling and sponsoring are easy. Read deep inside our prospectsâ minds with this easy skill.\u003c\/b\u003e \u003cp\u003e Our prospects have a different point-of-view. So \u003cb\u003ehow\u003c\/b\u003e do we talk to prospects in a way they \"get it\" and enjoy our message? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e By quickly identifying our prospectâs color personality. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e Discover the \u003cb\u003eprecise magic words to say\u003c\/b\u003e to each of the four personalities. This isnât a boring research textbook on the four different personalities. This book shows a \u003cb\u003efun, easy way\u003c\/b\u003e to talk to our prospects based on how they see and feel about the world. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e \u003cb\u003eThe results are stunning.\u003c\/b\u003e Shy distributors become confident when they understand how their prospects think. Experienced distributors have short conversations that get prospects to join immediately. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e Why be frustrated with prospects? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e Instead, quickly discover the four personalities in a fun way that we will always remember. We will enjoy observing and analyzing our friends, co-workers and relatives, and we will see the way they see the world. It feels like we have 3D glasses in our network marketing career. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e Of the 25 skills, this is the first skill that new distributors should learn. Why? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e 1. It gives new distributors instant \u003cb\u003econfidence.\u003c\/b\u003e \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e 2. It \u003cb\u003eeliminates\u003c\/b\u003e rejection. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e 3. It helps prospects listen with \u003cb\u003eopen minds\u003c\/b\u003e. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e 4. It gets \u003cb\u003einstant\u003c\/b\u003e results. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e What could be better than that? \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e We wonât have to look for great prospects when we know the four color personalities. We will have the ability to \u003cb\u003eturn ordinary\u003c\/b\u003e people into \u003cb\u003ehot prospects\u003c\/b\u003e by recognizing their color personalities and by saying the right words. \u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e By using humorous, slightly exaggerated examples of the four personality traits, we will remember this skill and can use it \u003cb\u003eimmediately\u003c\/b\u003e. 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What Do Schoolteachers And Sumo Wrestlers Have In Common? Why Do Drug Dealers Still Live With Their Moms? How Much Do Parents Really Matter? What Kind Of Impact Did \u003ci\u003eroe V. Wade\u003c\/i\u003e Have On Violent Crime?\u003cbr\u003e These May Not Sound Like Typical Questions For An Economist To Ask. But Steven D. Levitt Is Not A Typical Economist. He Is A Much Heralded Scholar Who Studies The Stuff And Riddles Of Everyday Life -- From Cheating And Crime To Sports And Child Rearing -- And Whose Conclusions Regularly Turn The Conventional Wisdom On Its Head. He Usually Begins With A Mountain Of Data And A Simple, Unasked Question. Some Of These Questions Concern Life-and-death Issues; Others Have An Admittedly Freakish Quality. Thus The New Field Of Study Contained In This Book: Freakonomics.\u003cbr\u003e Through Forceful Storytelling And Wry Insight, Levitt And Co-author Stephen J. 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Every Lead. Every Time.","description":"\n\n\u003cbr\u003e\u003cb\u003eAMAZON BESTSELLER IN LEADERSHIP TRAINING\u003cbr\u003e\u003c\/b\u003e \u003cb\u003e\u003cbr\u003eAre your sales results \u003ci\u003ealways awesome\u003c\/i\u003e? Or do some months leave you wondering if you'll be able to pay your mortgage?\u003c\/b\u003e\u003cbr\u003e One of the most difficult parts of being a professional salesperson is managing the emotional peaks and valleys that accompany the ups and downs of sales. But according to Weldon Long, there is no challenge you can't overcome, and he shows how salespeople can thrive in the face of adversity if they are just willing to create the right mindset and implement the right sales process--\u003ci\u003econsistently\u003c\/i\u003e. \u003cbr\u003e\u003cbr\u003e Unreliable performance and unpredictable results are likely, says Long, because you aren't doing the same thing \u003ci\u003econsistently\u003c\/i\u003e on every sales call. If sales activities are random, results will be random. And random sales activities will never \u003ci\u003eaccidentally\u003c\/i\u003e start producing \u003ci\u003econsistent\u003c\/i\u003e sales results, just as \u003ci\u003econsistent\u003c\/i\u003e sales activities will never start producing \u003ci\u003erandom\u003c\/i\u003e results. It just can't happen. \u003cbr\u003e Whether it's a bad economy, a cheap competitor, bad leads, or a personal challenge, Long provides step-by-step advice on how you can make committed, consistent activities part of your daily sales routine so you will consistently be rewarded with the sales you deserve. \u003cbr\u003e Weldon Long is a successful entrepreneur, sales expert, and author, who--in 2003--walked out of a homeless shelter where he was living and within sixty months, had grown a sales organization to over $20 million in sales.\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eMarketing \u0026amp; Sales\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSales \u0026amp; Selling\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Greenleaf Book Group Press","offers":[{"title":"Used - Good","offer_id":45262098464958,"sku":"1626345457-4","price":15.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61sKzioiGSL.jpg?v=1754088615"},{"product_id":"1610396391-what_stays_in_vegas_the_world_of_personal_data-_lifeblood_of_big_business-and_the_end_of_privacy_as_we_know_it","title":"What Stays in Vegas: The World of Personal Data-Lifeblood of Big Business-and the End of Privacy as We Know It","description":"\n\u003cp\u003eThe greatest threat to privacy today is not the NSA, but good-old American companies. Internet giants, leading retailers, and other firms are voraciously gathering data with little oversight from anyone.\u003cbr\u003eIn Las Vegas, no company knows the value of data better than Caesars Entertainment. Many thousands of enthusiastic clients pour through the ever-open doors of their casinos. The secret to the company's success lies in their one unrivaled asset: they know their clients intimately by tracking the activities of the overwhelming majority of gamblers. They know exactly what games they like to play, what foods they enjoy for breakfast, when they prefer to visit, who their favorite hostess might be, and exactly how to keep them coming back for more.\u003cbr\u003eCaesars' dogged data-gathering methods have been so successful that they have grown to become the world's largest casino operator, and have inspired companies of all kinds to ramp up their own data mining in the hopes of boosting their targeted marketing efforts. Some do this themselves. Some rely on data brokers. Others clearly enter a moral gray zone that should make American consumers deeply uncomfortable.\u003cbr\u003eWe live in an age when our personal information is harvested and aggregated whether we like it or not. And it is growing ever more difficult for those businesses that choose not to engage in more intrusive data gathering to compete with those that do. Tanner's timely warning resounds: Yes, there are many benefits to the free flow of all this data, but there is a dark, unregulated, and destructive netherworld as well.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSocial Sciences\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003ePrivacy \u0026amp; Surveillance\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"PublicAffairs","offers":[{"title":"Used - Very Good","offer_id":45262129266878,"sku":"1610396391-3","price":17.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/41BbhY5nXNL._SL500.jpg?v=1754089483"},{"product_id":"1591845815-the_effortless_experience_conquering_the_new_battleground_for_customer_loyalty","title":"The Effortless Experience: Conquering the New Battleground for Customer Loyalty","description":"\n\u003cp\u003eThis Book Turns The Conventional Wisdom About Customer Loyalty On Its Head. The Idea That Companies Must Delight Customers By Exceeding Service Expectations Is So Entrenched That Managers Rarely Question It. But Ceb's Research Proves That The Dazzle Factor Simply Doesn't Predict Repeat Sales Or Positive Word-of-mouth. The Reality: Loyalty Is Driven By How Well A Company Delivers On Its Basic Promises And Solves Day-to-day Problems, Not On How Spectacular Its Service Experience Might Be. Most Customers Don't Want To Be Wowed; They Want An Effortless Experience. And They Are Far More Likely To Punish You For Bad Service Than To Reward You For Good Service. After All, What Do You Really Want From Your Cable Company--a Free Month Of Hbo When It Screws Up, Or A Fast, Painless Restoration Of Your Connection? This Book Lays Out The Four Key Pillars Of A Low-effort Customer Experience, Including Tools And Templates You Can Start Applying Right Away.--from Publisher Description. Blinded By Delight -- The New Battleground For Customer Loyalty -- Why Your Customers Don't Want To Talk To You -- The Worst Question A Service Rep Can Ask -- Just Because There's Nothing You Can Do Doesn't Mean There's Nothing You Can Do -- To Get Control, You Have To Give Control -- The Disloyalty Detector : Customer Effort Score V2.0 -- Making Low Effort Stick -- Effort Beyond The Contact Center. Matthew Dixon, Nick Toman, And Rick Delisi. 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Account-based Marketing For Dummies Is Here To Give You The Tools To Transform Your Current Approach To Find, Reach, And Engage With Your Potential Customers On Their Terms To Meet Their Ever-changing Demands. Packed With Expert Tips And Step-by-step Instructions, This Book Shows You How To Analyze Current Data To Identify The Accounts With The Biggest Roi Opportunities And Execute Effective, Account-specific Techniques That Get Results.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eComputers \u0026amp; Technology\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eWeb Development \u0026amp; Design\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eWeb Marketing\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"For Dummies","offers":[{"title":"Used - Good","offer_id":45262188052670,"sku":"1119224853-4","price":12.76,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/81eVDjkY-vL.jpg?v=1754090113"},{"product_id":"0593084004-fanocracy_turning_fans_into_customers_and_customers_into_fans","title":"Fanocracy: Turning Fans into Customers and Customers into Fans","description":"\n\u003cp\u003eFandom Isn't Just For Actors, Athletes, Musicians, And Authors Anymore. 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It Can Be Scary, At First, To Focus On Intangibles Like Community, Generosity, And Fun, Rather Than Squeezing Every Penny From Each Interaction. But Those Who Apply The Strategies In Fanocracy Are More Likely To Dominate Their Categories. And Beyond The Financial Benefits, Fanocracies Spread More Joy And Inspiration To The World At Large--\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness Development \u0026amp; Entrepreneurship\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eEntrepreneurship\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Portfolio","offers":[{"title":"Used - Good","offer_id":45262241988798,"sku":"0593084004-4","price":14.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/81iL1xhJ1PL.jpg?v=1754091014"},{"product_id":"1885167601-the_little_red_book_of_selling12-5_principles_of_sales_greatness","title":"The Little Red Book of Selling: 12.5 Principles of Sales Greatness","description":"\n\n\u003cp\u003eSalespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help them make sales for the moment--and the rest of their lives.\u003c\/p\u003e Soundview Executive Book Summaries \u003cp\u003e\u003ci\u003eStrategies and Answers From a Lifetime of Selling\u003c\/i\u003e\u003cbr\u003eJeffrey Gitomer, the sales guru and author of the bestselling \u003ci\u003eThe Sales Bible\u003c\/i\u003e, has produced another gem of a book that addresses sales with a lively combination of humor and professionalism to help salespeople get their feet in many more doors. For those who are running into dead ends, stale leads, price objections, and unreturned phone calls, Gitomer has created \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e to show them how to get past the usual obstacles and sell their products and services with new zest and vigor. \u003c\/p\u003e\n\u003cp\u003eFilled with more than a dozen principles of sales greatness, as well as numerous lists and attack plans for dealing with difficult customers, \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e offers the answers to just about every sales question a salesperson could ask, and provides the firsthand experiences and positive enthusiasm to drive them home with vitality and optimism.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eWhy Red?\u003c\/i\u003e\u003cbr\u003e Gitomer explains that \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e has so much red ink in it and on it for a number of reasons. These include: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRed is the color of passion. Passion is the fulcrum point of selling. No passion, no sales.\u003c\/li\u003e \u003cli\u003eRed is the color of love. If you don't love what you sell, go sell something else.\u003c\/li\u003e \u003cli\u003eRed is the brightest color. You must be bright in order to convert selling to buying.\u003c\/li\u003e \u003cli\u003eRed is the most visible color. You must be visible to your customers with a value message, not just a sales pitch.\u003c\/li\u003e \u003cli\u003eRed is fire. If you're not on fire, you'll lose to someone who is.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eBold Directives\u003c\/i\u003e\u003cbr\u003e Overflowing with Gitomer's rapid pace and quick wit, \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e contains more than 18 ways to become a sales success, 20 ways to beat a sales slump, 8.5 resources to tap in a pinch, 14 ways to create a personal brand, and a plethora of other handy tabulations that can help any salesperson quickly get to the root of his or her problems. Thumb tabs on the sides of the book's pages and a ribbon page marker make the book a convenient reference guide to handling sales dilemmas, giving value, using creativity and humor, and reducing a customer's risk. Clever cartoons and page design make \u003ci\u003eThe Little Red Book of Selling's\u003c\/i\u003e contents come alive with bold directives and professional advice.\u003c\/p\u003e \u003cp\u003eThe emotional edge to Gitomer's work is appropriate for his subject matter due to the important role emotion plays in the sales process. According to Gitomer, \"The sale is emotionally driven and emotionally decided. Then it is justified logically.\" Using colorful language to go along with his punchy lessons, Gitomer minces no words when telling salespeople what they should do to improve their sales numbers.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eShow Up Prepared\u003c\/i\u003e\u003cbr\u003e After each chapter's numbered lists of resources and rules, Gitomer's daring format provides a personal action plan that breaks down his tips into secrets; success strategies; and bold, large-lettered statements or questions that convey the roots of his principles. For example, after discussing the power of networking, the following giant words fill the page:\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eNetworking works well when you employ the two-word secret: Show up.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eNetworking works best when you employ the three-word secret: Show up prepared.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGitomer's direct style drives his points home in easy-to-understand quips and quotes that are formatted for maximum retention. Many pages throughout \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e offer a cartoon figure that provides a missed point (he calls them \"Red Whines\") and a solid counterpoint (a \"Red Selling Response\") that simply state basic principles that can be used along the sales cycle. 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Investigative Journalist Michael Gross Has Interviewed Modeling's Pioneers, Survivors, And Hangers-on, Telling The Story Of The Greats: Lisa Fonssagrives; Anita Colby; Candy Jones; Dorian Leigh And Her Sister Suzy Parker; Jean Shrimpton And Twiggy; Veruschka And Lauren Hutton; Janice Dickinson And Patti Hansen; And The Supermodel Trinity: Christy, Naomi, And Linda--http:\/\/www.harpercollins.com\/catalog\/book_xml.asp?isbn=0060541636. 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But Her Driving Force Is Never About Working Harder\/smarter\/faster\/better. What Jenna Kutcher Embraces Is The Simple Notion That We, Women Especially, Crave Lives Of Fulfillment, Lives Of Enrichment. That Comes From Investing, First And Most Importantly In Ourselves And In Our Dreams. How To Make That Investment Successfully Is What How Are You, Really? Is About. Divided Into Three Sections, How Are You, Really? Is A Path To Coming Home To Yourself, Following What Your Intuition May Have Been Quietly Telling You To Do For A Long Time, And The Practical Tools For How To Make Changes For The Better. In Part One: Who You Are, Jenna Uses Stories From Her Childhood, Some Career False Starts, Her Marriage And Path To Motherhood, And More To Show How To Crystallize Your Sense Of Your Own Identity. Because How Can You Know What You Really, Truly Want Out Of Your Life If You Don't See Yourself Clearly? In Part Two: Who You Have, And Who Has You, Jenna Shows The Benefit Of Building A Support System, How Mentorship And Kindness Can Come In Surprising Ways And From Surprising Sources, And How By Giving Yourself In This Way To Others, You Grow. In Part Three: What You're Going To Do About It, Jenna Guides You Through Illustrations From Her Career On How To Turn Your Dearest And Deepest Wish, Your Goal, Into A Life That Brings Success, Joy, And--most Importantly--the Time To Enjoy The Fruits Of Your Labor. We All Want, Simply Put, A Life Of Enrichment. So, Ask Yourself The Question You've Been Avoiding. How Are You, Really? It's Time To Find Your Answer, And Start Living. 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Stacks explains the key role of research in all aspects of contemporary PR practice, from planning a program or campaign to making strategic changes and measuring outcomes. Step-by-step guidelines and tools are provided for using a wide range of qualitative and quantitative methods to accomplish essential research objectives. The book clearly explains technical aspects of data collection and analysis for readers new to measurement and statistics. Every Chapter features review questions and a detailed practice problem. 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Pegler zeroes in on all aspects of visual merchandising and display, from classic techniques to the most avant-garde developments. 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Based On A Study Of 150 Strategic Moves Spanning More Than A Hundred Years And 30 Industries, The Authors Argue That Lasting Success Comes Not From Battling Competitors, But From Creating Blue Oceans--untapped New Market Spaces Ripe For Growth. Such Strategic Moves--which The Authors Call Value Innovation--create Powerful Leaps In Value That Often Render Rivals Obsolete For More Than A Decade. Blue Ocean Strategy Presents A Systematic Approach To Making The Competition Irrelevant.--from Publisher Description. Creating Blue Oceans -- Analytical Tools And Frameworks -- Reconstruct Market Boundaries -- Focus On The Big Picture, Not The Numbers -- Reach Beyond Existing Demand -- Get The Strategic Sequence Right -- Overcome Key Organizational Hurdles -- Build Execution Into Strategy -- The Sustainability And Renewal Of Blue Ocean Strategy. W. Chan Kim, RenÃ©e Mauborgne. Includes Bibliographical References (p. 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It Introduces Simple And Life-changing Concepts Such As: A Simple Way To Make A Good First Impression How To Criticize Other Peopleâand Not Be Hated For It An Easy Way To Become A Good Conversationalist What To Do When Nothing Else Works Making People Glad To Do What You Want And So Much More!\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eCommunication \u0026amp; Social Skills\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"RP Minis","offers":[{"title":"Used - Good","offer_id":45262773321918,"sku":"0762462019-4","price":10.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/41hhBSfDlqL._SL500.jpg?v=1754102866"}],"url":"https:\/\/shop.sustainablebooks.com\/collections\/books-business-money-marketing-sales.oembed?page=4","provider":"Sustainable Books","version":"1.0","type":"link"}