{"title":"Management","description":"\u003cp\u003e Title:Books\u0026gt;\u0026gt;Business \u0026amp; Money\u0026gt;\u0026gt;Management \u0026amp; Leadership\u0026gt;\u0026gt;Management\u003c\/p\u003e\u003cp\u003e Handle:books-business-money-management-leadership-management\u003c\/p\u003e\u003cp\u003e Children :\u003c\/p\u003e","products":[{"product_id":"0688123163-raving_fans_a_revolutionary_approach_to_customer_service","title":"Raving Fans: A Revolutionary Approach to Customer Service","description":"\n\n\u003cp\u003e\"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.\"\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThis, in a nutshell, is the advice given to a new Area Manager on his first day—in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWritten in the parable style of \u003cb\u003eThe One Minute Manager, Raving Fans\u003c\/b\u003e uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eAmerica is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. \u003cb\u003eRaving Fans\u003c\/b\u003e includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cbr\u003e\n                        \u003cp\u003eWritten in the parable style of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e by its co-author, \u003ci\u003eRaving Fans\u003c\/i\u003e uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature -- not just another program of the month.\u003cbr\u003e\n\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSuccess\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"William Morrow","offers":[{"title":"Used - Good","offer_id":45260965871806,"sku":"0688123163-4","price":12.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51974V029lL._SL500.jpg?v=1754075820"},{"product_id":"0743201140-now-_discover_your_strengths_the_revolutionary_gallup_program_that_shows_you_how_to_develop_your_unique_talents_and_strengths","title":"Now, Discover Your Strengths: The revolutionary Gallup program that shows you how to develop your unique talents and strengths","description":"\n\n\u003cp\u003eUnfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead, guided by our parents, by our teachers, by our managers, and by psychology's fascination with pathology, we become experts in our weaknesses and spend our lives trying to repair these flaws, while our strengths lie dormant and neglected.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eMarcus Buckingham, coauthor of the national bestseller \u003ci\u003eFirst, Break All the Rules,\u003c\/i\u003e and Donald O. Clifton, Chair of the Gallup International Research \u0026amp; Education Center, have created a revolutionary program to help readers identify their talents, build them into strengths, and enjoy consistent, near-perfect performance. At the heart of the book is the Internet-based StrengthsFinder® Profile, the product of a 25-year, multimillion-dollar effort to identify the most prevalent human strengths. The program introduces 34 dominant \"themes\" with thousands of possible combinations, and reveals how they can best be translated into personal and career success. In developing this program, Gallup has conducted psychological profiles with more than two million individuals to help readers learn how to focus and perfect these themes.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eSo how does it work? This book contains a unique identification number that allows you access to the StrengthsFinder Profile on the Internet. This Web-based interview analyzes your instinctive reactions and immediately presents you with your five most powerful signature themes. Once you know which of the 34 themes — such as Achiever, Activator, Empathy, Futuristic, or Strategic — you lead with, the book will show you how to leverage them for powerful results at three levels: for your own development, for your success as a manager, and for the success of your organization.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWith accessible and profound insights on how to turn talents into strengths, and with the immediate on-line feedback of StrengthsFinder at its core, \u003ci\u003eNow, Discover Your Strengths\u003c\/i\u003e is one of the most groundbreaking and useful business books ever written.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cb\u003ePlease note that the code for the Online Strengths Finder Test is found on the inside of the dust jacket or\u003c\/b\u003e \u003cb\u003ein the sealed sleeve bound into the book just before the end\u003c\/b\u003e \u003cb\u003epaper\u003c\/b\u003e\u003cb\u003e.\u003c\/b\u003e\u003c\/p\u003e\n\u003cbr\u003e\n\u003cbr\u003e\n                        \u003cp\u003eWith accessible and profound insights on how to turn talents into strengths, and with the immediate on-line feedback of StrengthsFinder at its core, \u003ci\u003eNow, Discover Your Strengths\u003c\/i\u003e is one of the most groundbreaking and useful business books ever written.\u003cbr\u003e\n\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSuccess\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Gallup Press","offers":[{"title":"Used - Good","offer_id":45260966985918,"sku":"0743201140-4","price":14.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/411PSvQxeuL._SL500.jpg?v=1754075829"},{"product_id":"1628254157-guia_de_pratica_agil","title":"Guia de Pratica Agil","description":"\n\n\u003ci\u003eAgile Practice Guide – First Edition\u003c\/i\u003e has been developed as a resource to understand, evaluate, and use agile and hybrid agile approaches. This practice guide provides guidance on when, where, and how to apply agile approaches and provides practical tools for practitioners and organizations wanting to increase agility. This practice guide is aligned with other PMI standards, including \u003ci\u003eA Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition\u003c\/i\u003e, and was developed as the result of collaboration between the Project Management Institute and the Agile Alliance.\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eTest Preparation\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProfessional\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eProfessional\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Project Management Institute","offers":[{"title":"Used - Very Good","offer_id":45261064995006,"sku":"1628254157-3","price":35.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61XqjuId5vL.jpg?v=1754076250"},{"product_id":"1455554790-work_rules-_insights_from_inside_google_that_will_transform_how_you_live_and_lead","title":"Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead","description":"\n\u003cp\u003eNew York Times Bestsellerwall Street Journal Bestseller From The Visionary Head Of Google's Innovative People Operations Comes A Groundbreaking Inquiry Into The Philosophy Of Work-and A Blueprint For Attracting The Most Spectacular Talent To Your Business And Ensuring That They Succeed. We Spend More Time Working Than Doing Anything Else In Life. It's Not Right That The Experience Of Work Should Be So Demotivating And Dehumanizing. So Says Laszlo Bock, Head Of People Operations At The Company That Transformed How The World Interacts With Knowledge. This Insight Is The Heart Of Work Rules!, A Compelling And Surprisingly Playful Manifesto That Offers Lessons Including: Take Away Managers' Power Over Employees Learn From Your Best Employees-and Your Worst Hire Only People Who Are Smarter Than You Are, No Matter How Long It Takes To Find Them Pay Unfairly (it's More Fair!) Don't Trust Your Gut: Use Data To Predict And Shape The Future Default To Open-be Transparent And Welcome Feedback If You're Comfortable With The Amount Of Freedom You've Given Your Employees, You Haven't Gone Far Enough. Drawing On The Latest Research In Behavioral Economics And A Profound Grasp Of Human Psychology, Work Rules! Also Provides Teaching Examples From A Range Of Industries-including Lauded Companies That Happen To Be Hideous Places To Work And Little-known Companies That Achieve Spectacular Results By Valuing And Listening To Their Employees. Bock Takes Us Inside One Of History's Most Explosively Successful Businesses To Reveal Why Google Is Consistently Rated One Of The Best Places To Work In The World, Distilling 15 Years Of Intensive Worker R\u0026amp;d Into Principles That Are Easy To Put Into Action, Whether You're A Team Of One Or A Team Of Thousands. Work Rules! Shows How To Strike A Balance Between Creativity And Structure, Leading To Success You Can Measure In Quality Of Life As Well As Market Share. Read It To Build A Better Company From Within Rather Than From Above; Read It To Reawaken Your Joy In What You Do.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eScience \u0026amp; Math\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eTechnology\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSocial Aspects\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Twelve","offers":[{"title":"Used - Very Good","offer_id":45261186203838,"sku":"1455554790-3","price":11.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/81_gGcEn3bL.jpg?v=1754077178"},{"product_id":"1849710627-environmental_management_in_organizations_the_i_e_m_a_handbook","title":"Environmental Management in Organizations: The IEMA Handbook","description":"\n\n\u003cp\u003eEnvironmental issues can present some daunting operational concerns for all types of organization, whether in the private, public and voluntary sectors. 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Published with IEMA.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Government\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePublic Affairs \u0026amp; Policy\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eEnvironmental Policy\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Routledge","offers":[{"title":"Used - Good","offer_id":45261222674622,"sku":"1849710627-4","price":30.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61xGPIxWSEL.jpg?v=1754077402"},{"product_id":"1412974887-leadership_theory_and_practice","title":"Leadership: Theory and Practice","description":"\n\u003cp\u003ethe Text, Updated With New Research Sources, Models, And Case Studies To Keep Current With The Popular Field, Provides A Description And Application Of Many Approaches To Leadership, With An Emphasis On How Theory Can Inform Practice. Chapters Describe Each Theory, Then Explain How It Can Be Used In Real Situations. New To The Latest Edition Is A Chapter Titled Skills Approach That Focuses On The Basic Competencies Leaders Need To Perform Well: Problem-solving Skills, Social Judgment Skills, And Knowledge. The Author Teaches Communications At Western Michigan U. Annotation ©2004 Book News, Inc., Portland, Or\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eManagement \u0026amp; Leadership\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eManagement\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"SAGE Publications, Inc","offers":[{"title":"Used - Good","offer_id":45261225623742,"sku":"1412974887-4","price":19.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51UsQHAyZKL._SL500.jpg?v=1754077421"},{"product_id":"0176252401-small_business_an_entrepreneur","title":"Small Business An Entrepreneur","description":"\n\u003cp\u003eWritten in a lively and engaging style, this text provides a personal road map to success in entrepreneurship, guiding the reader through the marketplace - through trends, target customers, promotion, spreadsheets, and franchise opportunities - all the way to owning and operating a small business. Upon completion of the steps, the students will have a complete business plan that clearly evaluates and illuminates the opportunity for entrepreneurial success. The focus continues to be small business start-up and success, and the text is supported by pedagogy that encourages student enthusiasm.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness Development \u0026amp; Entrepreneurship\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSmall Business\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Nelson College Indigenous","offers":[{"title":"Used - Acceptable","offer_id":45261229097150,"sku":"0176252401-5","price":25.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/41PD4PmioKL._SL500.jpg?v=1754077437"},{"product_id":"0875843026-b_e_c_o_m_i_n_g_a_m_a_n_a_g_e_r_h","title":"BECOMING A MANAGER H","description":"\n\n\u003cp\u003eThe transition from star performer to a competent manager can be trying for many--even traumatic. 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Above all, they describe what it meant to take on a new identity. Two themes emerge from this fascinating book. First, the transition from individual contributor to manager represented a profound psychological adjustment--a transformation--as the managers tried to contend with their new responsibilities. Second, the process of becoming a manager is primarily one of learning from experience. Through trial and error, observation and interpretation, the new managers learned what it took to become an effective business leader. The human and financial costs associated with the transition to manager can be considerable. Descriptions of bad judgment, burnout, and incompetence abound in these pages. But there are steps companies can take to improve the odds for first-time managers. Linda Hill gives concrete, practical suggestions that any company can use to help managers survive their first year and become effective contributors to the\u003cbr\u003e\n                        \u003c\/p\u003e\n\u003cp\u003eHill, an associate professor of organizational development at the Harvard Business School, traces the experiences of 19 new managers over the course of their first year in a managerial capacity. 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They just take a while to become obvious.\"\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eProcesses \u0026amp; Infrastructure\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Berrett-Koehler Publishers","offers":[{"title":"Used - Good","offer_id":45261630898366,"sku":"1523098783-4","price":13.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71EkM3n5VHL.jpg?v=1754080363"},{"product_id":"0262046881-the_smart_mission_n_a_s_a-s_lessons_for_managing_knowledge-_people-_and_projects","title":"The Smart Mission: NASA's Lessons for Managing Knowledge, People, and Projects","description":"\n\u003cp\u003eWhy human skills and expertise, not technical tools, are what make projects succeed.\\\u003cbr\u003eThe project is the basic unit of work in many industries. 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Drawing on examples and case studies from NASA and other organizations, the authors identify three project models—micro, macro, and global—and their different knowledge needs. Successful organizations have a knowledge-based culture. 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No other OB book offers the kind of comprehensive coverage in such an accessible, readable format. \u003ci\u003eCanadian Organizational Behaviour\u003c\/i\u003e continues to lead the way as the most innovative OB text on the market. McShane was the first OB textbook to include topics such as workplace emotions, appreciative inquiry, social identity theory, future search events, virtual teams, workaholism, and emotional intelligence. The innovation continues in the seventh edition with new and expanded coverage of topics such as employee engagement, resilience, four-drive theory, blogs and wikis, psychological harassment, learning orientation, Schwartz's values model, and separating socioemotional from constructive conflict. The pedagogical features have been completely overhauled to speak to new and emerging topics in OB worldwide, including the opening vignettes, the photo essays in each chapter, and many of the end-of-chapter exercises and end-of-part cases.  \u003cp\u003eACCESS TO CONNECT IS NOT INCLUDED WITH THE PURCHASE OF A COURSESMART TITLE. 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The daily barrage of e-mails, texts, tweets, messages, and meetings distract you and stress you out. The simultaneous demands of work and family are taking a toll. And what’s the cost? Second-rate work, missed deadlines, smaller paychecks, fewer promotions—and lots of stress.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eAND YOU WANT MORE.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eYou want more productivity from your work. More income for a better lifestyle. You want more satisfaction from life, and more time for yourself, your family, and your friends.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eNOW YOU CAN HAVE BOTH—LESS AND MORE.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eIn The ONE Thing, you’ll learn to\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• cut through the clutter\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• achieve better results in less time\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• build momentum toward your goal\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• dial down the stress\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• overcome that overwhelmed feeling\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• revive your energy\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• stay on track\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e• master what matters to you\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThe ONE Thing delivers extraordinary results in every area of your life—work, personal, family, and spiritual.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWHAT’S YOUR ONE THING?\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSelf-Help\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eTime Management\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Bard Press","offers":[{"title":"Used - Acceptable","offer_id":45262136606910,"sku":"1885167776-5","price":14.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/31Ds_M-xKeL._SL500.jpg?v=1754089562"},{"product_id":"0974998605-hardwiring_excellence_purpose-_worthwhile_work-_making_a_difference","title":"Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference","description":"\n\u003cp\u003eBy Floyd D. Loop. Includes Bibliographical References (p. 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Now in this comprehensive new volume, Mintzberg broadens his vision to explore not only the function of management, but also that of the organization itself and its meaning for society. A treasury of the dynamic and iconoclastic ideas that have made him a mentor to an entire younger generation of leading management thinkers, \u003ci\u003eMintzberg on Management\u003c\/i\u003e presents the collective wisdom of this influential scholar — in strategy, structure, power, and politics — the gestalt of organizational theory.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eKnown as the guru of bottom-up management, Mintzberg broke with convention by actually going inside companies to witness the business of business. Revealing how strategy is really formulated, he shows here that successful strategy is rarely, if ever, born in solitary contemplation; rather, the elements usually come together in the heat of battle. In addition, Mintzberg identifies the keys to outstanding management. He begins by describing the good manager who successfully combines interpersonal, informational, and decision-making roles.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eHowever, effectiveness in management, Mintzberg demonstrates, depends not only on a manager's embodiment of these necessary qualities, but also his or her insight into their own work. Performance depends on how well he understands and responds to the pressures and dilemmas of the job. As Mintzberg illustrates, it is often the case that job pressures can drive a manager to be superficial in his actions — to overload himself with work, encourage interruption, respond quickly to every stimulus, avoid the abstract, make decisions in small increments, and do everything abruptly. The effective manager surmounts the pressures of superficiality by stepping back in order to see a broad picture, and making use of analytical inputs.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eKeeping his focus on how real companies work, Mintzberg challenges traditional assumptions and answers from the grass roots level such essential questions as \"How do organizations function and structure themselves?....How do their power relations develop and their goals form?\" And, \"By what processes do managers make important strategic decisions?\"\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWith the same hard-hitting impact of his popular seminars for executives, \u003ci\u003eMintzberg on Management\u003c\/i\u003e conveys Mintzberg's latest ideas on management and organization, including \"Society Is Unmanageable as a Result of Management\" and \"Training Managers, Not MBAs? As solid and reality oriented in its approach as his classic The \u003ci\u003eNature of Managerial Work,\u003c\/i\u003e this volume promises to have comparable sweeping influence on managers in all fields.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eOrganizational Learning\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Free Press","offers":[{"title":"Used - Good","offer_id":45262150107326,"sku":"1416573194-4","price":16.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71VFx-UPAKS.jpg?v=1754089689"},{"product_id":"1422157296-buy-_in_saving_your_good_idea_from_getting_shot_down","title":"Buy-In: Saving Your Good Idea from Getting Shot Down","description":"\n\u003cp\u003e\"John Kotter has done it again! With coauthor Lorne Whitehead, he offers extremely savvy advice for innovators and managers on how to sell your ideas. Buy-In is packed with practical insights and useful techniques.\"---Bill George Professer of Management Practice. Harvard Business School and author, True North.\" \"John Kotter is the ultimate authority on change leadership. With this book, he and Lorne Whitehead bring the excitement back into the change process by providing sharp and practical ways to garner support for your ideas that could make change happen.\"---Sangeeth Varghese Chairman, LeadCap and Young Global Leader 2010, World Economic Forum\" \"In research and education---just as in business---progress is often delayed not by a shortage of good ideas, but rather because people aren't convinced to adopt them. This book will help everyone promote the good ideas that deserve success.\"---Maria Klawe President, Harvey Mudet College\" \"This book teaches judolike moves to explain and defend your proposal: let the bad guys swing at you and use their energy to move your plan forward. With a fun, fictional story and concise explanation, Kotter and Whitehead make the techniques clear and simple, I love it!\"---Dave Hitz Founder and Executive Vice President, Net App, and author. How to Cautrate a Bull: Unexpected Lessons on Risk, Growth, and Success in Business\" \"Kotter and Whitehead have written an immensely readable and compelling book on how to get buy-in for good ideas. Filled with concrete examples and wise advice, this is a handbook for reformers and a manual for anyone who favors thoughtful change over risk-averse delay.\"---Lee S. Shulman President Emeritus, The Carnegie Foundation for the Advancement of Teaching and Charles E. Ducemmun Professor of Education Emetitus, Stanford University\" \"The strategies John Kotter and Lorne Whitehead outline in Buy-In are simple, direct, and invaluable. Their no-nonsense yet well-reasoned approach produces real results that make positive change happen.\"---Aris S. Candris President and CEO, Westinghouse Electric Company\" \"You believe in a good idea. You know it could make a crucial difference for you, your organization, your community. You present it, hoping for enthusiastic support. Instead, you get confounding questions, inane comments, and verbal bullets. Before you know what's hit you, your idea is dead, shot down.\" \"It doesn't have to be this way, say John Kotter and Lorne Whitehead. In Buy-In, they reveal how to protect good ideas and win the support needed to deliver valuable results.\" \"Through the device of a fresh and amusing fictional narrative, the authors vividly show how avoiding or attempting to quash attackers doesn't work. According to their counterintuitive approach, it's far better to respectfully engage these adversaries and stand your ground with simple, convincing responses that save the day. By \"inviting in the lions\" to critique your idea, and preparing yourself for what they'll throw at you, you'll capture busy people's attention. You'll help them grasp your proposal's value. And you'll secure their commitment to implementing the solution---winning their minds and hearts.\" Smart, practical, and brimming with useful advice, Buy-In equips you to anticipate attacks and turn them to your advantage---so your good idea survives to make a positive change.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eHuman Resources\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eConflict Resolution \u0026amp; Mediation\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Harvard Business Review Press","offers":[{"title":"Used - Good","offer_id":45262173372606,"sku":"1422157296-4","price":19.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71nop4zUZ9L.jpg?v=1754089947"},{"product_id":"0814472826-2600_phrases_for_effective_performance_reviews_ready-to-_use_words_and_phrases_that_really_get_results","title":"2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results","description":"\n\u003cp\u003eWhether You're An Hr Professional Or A Manager, Chances Are There's One Task You Really Dislike: Giving Performance Reviews. Even If You Know The Basic Points You Want To Get Across, Finding The Right Words And Committing Them To Paper Is About As Much Fun As A Trip To The Dentist. But This Handy Little Book Puts Thousands Of Ready-to-use Words, Phrases, Descriptions, And Action Items Right At Your Fingertips. Paul Falcone Covers The 25 Most Commonly Rated Performance Factors, Including Productivity, Time Management, Teamwork, And Decision Making, Plus Job-specific Parameters That Apply In Sales, Customer Service, Finance, And Many Other Areas. Not Just For Review Time, The Book Will Also Be Instrumental In Creating Job Descriptions And Development Plans As Well As For Monitoring Performance, Progress, And Problems Year-round. Praise For Paul Falcone's Previous Books: If The Art And Science Of Hiring And Firing Has Become A Puzzle, Then Author Paul Falcone [the Hiring And Firing Question And Answer Book] Has The Answer.-- Houston Business Journal When You Feel The Need To Document An Employee's Actions (or Inactions), Turn To This Great Tool [101 Sample Write-ups For Documenting Employee Performance Problems].-- Legal Management [96 Great Interview Questions To Ask Before You Hire] Takes The Guesswork Out Of The Interview Process.-- Benefits And Compensation Solutions Paul Falcone Is A Human Resources Executive And Has Held Senior-level Positions With Nickelodeon, Paramount Pictures, And Time Warner. He Is The Author Of Several Bestselling Books, Including 101 Sample Write-ups For Documenting Employee Performance Problems, 101 Tough Conversations To Have With Employees, And 2600 Phrases For Setting Effective Performance Goals. He Is A Long-time Contributor To Hr Magazine. Visit Him At Www.paulfalconehr.com.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eReference\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eForeign Language Study \u0026amp; Reference\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"AMACOM","offers":[{"title":"Used - Very Good","offer_id":45262183006398,"sku":"0814472826-3","price":13.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71rmiuxshtL.jpg?v=1754090058"},{"product_id":"1578514878-leading_quietly_an_unorthodox_guide_to_doing_the_right_thing","title":"Leading Quietly","description":"\n\u003cp\u003eMost Of Us Think Of Leaders As Courageous Risk Takers, Orchestrators Of Major Events - In A Word, Heroes. Yet While Such Figures Are Inspiring And Admirable, Harvard Business School Professor Joseph Badaracco Argues That Their Larger-than-life Accomplishments Are Simply Not What Makes The World Work. What Does, He Says, Is The Sum Of Millions Of Small Yet Consequential Decisions That Men And Women Working Far From The Limelight Make Every Day: How A Line Worker For A Pharmaceutical Company Responds When He Discovers A Defect In A Product's Safety Seal; How A Manager Deals With A Valued Employee Suspected Of Stealing; How A Trader Handles A Transaction Error That Will Cost A Client Money. Badaracco Calls Them Quiet Leaders--people Who Choose Responsible, Behind-the-scenes Action Over Public Heroism To Resolve Tough Leadership Challenges. These Indidviduals Don't Fit The Stereotype Of The Bold And Gutsy Leader, And They Don't Want To. What They Want Is To Do The Right Thing For Their Organizations, Their Coworkers, And Themselves - But Inconspicuously And Without Casualties. They Do So By Being Baldly Realistic About The Complexities Of Their Own Motives And Those Of The Dilemmas They Face. In Today's Fast And Fluid Business World, Nothing Is As It Seems. And They Know It. Drawing From A Four-year Study Of Quiet Leadership, Badaracco Presents Eight Practical And Counterintuitive Guidelines For Confronting Situations In Which Right And Wrong Seem Like Moving Targets. Grounding Each Strategy In An Engaging Story, He Shows How These Non-heroes Succeed By Managing Their Political Capital, Buying Themselves Time, Bending The Rules, And More.--jacket. Don't Kid Yourself -- Trust Mixed Motives -- Buy A Little Time -- Invest Wisely -- Drill Down -- Bend The Rules -- Nudge, Test, And Escalate Gradually -- Craft A Compromise -- Three Quiet Virtues. Joseph L. Badaracco, Jr. Includes Bibliographical References (p. 189-191) And Index.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness Development \u0026amp; Entrepreneurship\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eEntrepreneurship\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Harvard Business Review Press","offers":[{"title":"Used - Like New","offer_id":45262188511422,"sku":"1578514878-2","price":13.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61qd3lZtjUL.jpg?v=1754090116"},{"product_id":"0596522347-slideology_the_art_and_science_of_creating_great_presentations","title":"slide:ology: The Art and Science of Creating Great Presentations","description":"\n\u003cp\u003eNo matter where you are on the organizational ladder, the odds are high that you've delivered a high-stakes presentation to your peers, your boss, your customers, or the general public. Presentation software is one of the few tools that requires professionals to think visually on an almost daily basis. But unlike verbal skills, effective visual expression is not easy, natural, or actively taught in schools or business training programs. slide:ology fills that void. Written by Nancy Duarte, President and CEO of Duarte Design, the firm that created the presentation for Al Gore's Oscar-winning film, An Inconvenient Truth, this book is full of practical approaches to visual story development that can be applied by anyone. The book combines conceptual thinking and inspirational design, with insightful case studies from the world's leading brands. With slide:ology you'll learn to:Connect with specific audiences Turn ideas into informative graphics Use sketching and diagramming techniques effectively Create graphics that enable audiences to process information easily Develop truly influential presentations Utilize presentation technology to your advantage Millions of presentations and billions of slides have been produced -- and most of them miss the mark. slide:ology will challenge your traditional approach to creating slides by teaching you how to be a visual thinker. And it will help your career by creating momentum for your cause.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eComputers \u0026amp; Technology\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eGraphics \u0026amp; Design\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eDesktop Publishing\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"O'Reilly Media","offers":[{"title":"Used - Good","offer_id":45262196605118,"sku":"0596522347-4","price":15.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51BzzyFOe2L._SL500.jpg?v=1754090222"},{"product_id":"0324007515-management_of_business_logistics_a_supply_chain_perspective","title":"Management of Business Logistics: A Supply Chain Perspective","description":"\n\u003cp\u003eThis text presents fundamental business logistics concepts within a logical, supply chain framework. Its focus on managerial issues blends logistics theory and practical application, and explores emerging topics including new transportation regulations and carrier pricing.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eScience \u0026amp; Math\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eMathematics\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eApplied\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eStatistics\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"South-Western College Pub","offers":[{"title":"Used - Very Good","offer_id":45262196965566,"sku":"0324007515-3","price":24.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/91Dp586GTZL.jpg?v=1754090234"},{"product_id":"197693494x-warren_buffett43_lessons_for_business-_life","title":"Warren Buffett: 43 Lessons for Business \u0026 Life","description":"\n\n\u003cp\u003eWarren Buffett: 43 Lessons for Business \u0026amp; Life\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eWarren Buffett ranks among not only the top investors of our time, but among the best of all time. Buffett has managed to rise to the top of the ranks in stellar fashion, confounding the critics and earning the adulation of millions.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eAs a leader, entrepreneur, potential investor, student, or whatever your calling may be, you stand to learn from the many life lessons of one of the most successful investors of all time, and one who is still very active and at the top of his game. The wisdom in this book can literally change your life.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003e43 of his most valuable and inspiring life lessons relating to investment, human relationships and overall betterment have been de-constructed and explained including actionable information as to how you can implement the lessons into your day-to-day life.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eThe aim of this book is to be educational and inspirational with actionable principles you can incorporate into your own life straight from the great man himself.\u003c\/p\u003eDon't wait - grab your copy today!\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eManagement \u0026amp; Leadership\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eManagement\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Independently published","offers":[{"title":"Used - Good","offer_id":45262198898878,"sku":"197693494X-4","price":11.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/31pSO9zAQPL._SL500.jpg?v=1754090554"},{"product_id":"0071808078-disney_u_how_disney_university_develops_the_worlds_most_engaged-_loyal-_and_customer-_centric_employees","title":"Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees","description":"\n\n\u003cp\u003e\u003ci\u003e\"A leadership blueprint, applicable in any organization.\"\u003c\/i\u003e — Captain D. Michael Abrashoff (Ret.), author, It's Your Ship\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWITH A FOREWORD BY JIM CORA, FORMER CHAIRMAN OF DISNEYLAND INTERNATIONAL\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"When the subject permits, we let fly with all the satire and gags at our command. Laughter is no enemy to learning.\"\u003c\/i\u003e — WALT DISNEY\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"I was convinced that management and owners could come and go, but Walt's dream would last forever.\"\u003c\/i\u003e — VAN FRANCE, Founder of Disney University\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eHow has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eThe Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In \u003ci\u003eDisney U\u003c\/i\u003e, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eDisney U\u003c\/i\u003e reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003eTo this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in \u003ci\u003eDisney U\u003c\/i\u003e will set your organization on a path of sustained success.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003ePRAISE FOR \u003ci\u003eDisney U\u003c\/i\u003e:\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school—at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at Disney\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eUniversity will prove invaluable.\"\u003c\/i\u003e — Michael Eisner, Former CEO and Chairman, The Walt Disney Company\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"I highly recommend Disney U to anyone interested in building an enduring market presence and brand.\"\u003c\/i\u003e — Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'\"\u003c\/i\u003e — Debi Aubee, Vice President of Sales, Bose Corporation\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt create\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eThe Happiest Place on Earth.\"\u003c\/i\u003e — David Overton, Founder and Chief Executive Officer, The Cheesecake Factory\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question.\"\u003c\/i\u003e — John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlative\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization.\"\u003c\/i\u003e — Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Leaders, whether at the helm of a ship or an organization, set the tone for engaging the hearts and minds of employees. In Disney U, Doug Lipp shares how Disney has created a high-performance culture where everyone takes ownership and responsibility. The numerous examples detailing the secrets behind the decades of\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003esuccess of the Disney University serve as a leadership blueprint, applicable in any organization.\"\u003c\/i\u003e — Captain D. Michael Abrashoff (Ret.), former Commander, USS Benfold, author, It's Your Ship: Management Techniques from the Best Damn Ship in the Navy\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"The lessons Doug Lipp shares in Disney U about how and why Disney excels are proof that an organization which knows more and cares more about its employees, will do so with its customers . . . and be the winner every time!\"\u003c\/i\u003e — Robert B. Engel, President and Chief Executive Officer, CoBank\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"How many of us have experienced the magic of a good show, performed by courteous cast members, at The Happiest Place on Earth? In Disney U, Doug Lipp articulates the method behind the magic and offers a clear view of how any organization can create a culture where its guests will always want to return. Simple, understandable and widely applicable, Disney U captures the essence of what perpetuates Disney's success and can certainly add to yours.\"\u003c\/i\u003e — Ryan C. Beasley, Vice President, Agencies, Kansas City Life Insurance Company\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp class=\"null1\"\u003e\"Doug creates a masterpiece in Disney U through sharing the formation of the values and virtues of Disney University and the Disney culture. Doug Lipp's entertaining\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003eand informative analysis of the secrets of the Disney University create the perfect learning tool for any organization or leader.\"\u003c\/i\u003e — Doug Stark, President and CEO, Farm Credit Services of America\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003ci\u003e\"I should never have started Disney U so close to bedtime—I stayed up half the night reading it! I couldn’t put it down; . . . spellbinding insights articulately presented. One of the best business books I've ever read.\"\u003c\/i\u003e — Jeffrey L. Rupp, President, FlashPoint Productions\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eTravel\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSpecialty Travel\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eTheme Parks\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"McGraw Hill","offers":[{"title":"Used - Good","offer_id":45262207582398,"sku":"0071808078-4","price":15.47,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71CHkxsm_nL.jpg?v=1754090635"},{"product_id":"198960398x-change_on_the_run44_ways_to_survive_workplace_uncertainty","title":"Change on the Run: 44 Ways to Survive Workplace Uncertainty","description":"\n\u003cp\u003eChange is the norm in business. Here's how you navigate it.\u003cbr\u003e The only thing you can rely on in today's workplace is uncertainty. Between mergers and acquisitions, layoffs and team shuffles, pandemics and recessions, only the nimble survive. This book is your secret weapon to navigating it all.\u003cbr\u003e Being successful in change is not about being perfect; it's about being fast and effective so you can move onto the next task or challenge. \u003ci\u003eChange on the Run\u003c\/i\u003e will help you line them up and knock them down.\u003cbr\u003e Written for the time-strapped manager, \u003ci\u003eChange on the Run\u003c\/i\u003e provides a laser-focused guide to navigating your way through disruption, without any time-consuming fluff or theory. Change management expert Phil Buckley gives you 44 tried-and-true survival strategies for responding to transitions and disruptions as quickly as possible. For each, Buckley applies his 80\/20 rule - honing in on one action that will deliver 80 percent results in 20 percent of the time, with three key steps to achieving it. Flip through, skim and dip in and out; it is yours to discover the way you want to.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSkills\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eDecision Making\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Page Two","offers":[{"title":"Used - Very Good","offer_id":45262221082814,"sku":"198960398X-3","price":19.47,"currency_code":"USD","in_stock":true},{"title":"Used - Good","offer_id":45262221115582,"sku":"198960398X-4","price":5.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61eyt3TCCDL.jpg?v=1754090778"},{"product_id":"038534645x-scrum_the_art_of_doing_twice_the_work_in_half_the_time","title":"Scrum: The Art of Doing Twice the Work in Half the Time","description":"\n\u003cp\u003eThe Revolutionary Project Management System That Transformed How The Tech Industry Works, Now Translated And Explained For The Broader Business World. For Those Who Believe That There Must Be A More Efficient Way For People To Get Things Done, Scrum Pioneer Jeff Sutherland Offers A Thought Provoking Book About The Management  Process That Is Changing The Way We Work.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eManagement \u0026amp; Leadership\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eManagement\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Currency","offers":[{"title":"Used - Good","offer_id":45262238187710,"sku":"038534645X-4","price":13.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/71FvcrGqxHL.jpg?v=1754090971"},{"product_id":"1885167601-the_little_red_book_of_selling12-5_principles_of_sales_greatness","title":"The Little Red Book of Selling: 12.5 Principles of Sales Greatness","description":"\n\n\u003cp\u003eSalespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help them make sales for the moment--and the rest of their lives.\u003c\/p\u003e Soundview Executive Book Summaries \u003cp\u003e\u003ci\u003eStrategies and Answers From a Lifetime of Selling\u003c\/i\u003e\u003cbr\u003eJeffrey Gitomer, the sales guru and author of the bestselling \u003ci\u003eThe Sales Bible\u003c\/i\u003e, has produced another gem of a book that addresses sales with a lively combination of humor and professionalism to help salespeople get their feet in many more doors. For those who are running into dead ends, stale leads, price objections, and unreturned phone calls, Gitomer has created \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e to show them how to get past the usual obstacles and sell their products and services with new zest and vigor. \u003c\/p\u003e\n\u003cp\u003eFilled with more than a dozen principles of sales greatness, as well as numerous lists and attack plans for dealing with difficult customers, \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e offers the answers to just about every sales question a salesperson could ask, and provides the firsthand experiences and positive enthusiasm to drive them home with vitality and optimism.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eWhy Red?\u003c\/i\u003e\u003cbr\u003e Gitomer explains that \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e has so much red ink in it and on it for a number of reasons. These include: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRed is the color of passion. Passion is the fulcrum point of selling. No passion, no sales.\u003c\/li\u003e \u003cli\u003eRed is the color of love. If you don't love what you sell, go sell something else.\u003c\/li\u003e \u003cli\u003eRed is the brightest color. You must be bright in order to convert selling to buying.\u003c\/li\u003e \u003cli\u003eRed is the most visible color. You must be visible to your customers with a value message, not just a sales pitch.\u003c\/li\u003e \u003cli\u003eRed is fire. If you're not on fire, you'll lose to someone who is.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eBold Directives\u003c\/i\u003e\u003cbr\u003e Overflowing with Gitomer's rapid pace and quick wit, \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e contains more than 18 ways to become a sales success, 20 ways to beat a sales slump, 8.5 resources to tap in a pinch, 14 ways to create a personal brand, and a plethora of other handy tabulations that can help any salesperson quickly get to the root of his or her problems. Thumb tabs on the sides of the book's pages and a ribbon page marker make the book a convenient reference guide to handling sales dilemmas, giving value, using creativity and humor, and reducing a customer's risk. Clever cartoons and page design make \u003ci\u003eThe Little Red Book of Selling's\u003c\/i\u003e contents come alive with bold directives and professional advice.\u003c\/p\u003e \u003cp\u003eThe emotional edge to Gitomer's work is appropriate for his subject matter due to the important role emotion plays in the sales process. According to Gitomer, \"The sale is emotionally driven and emotionally decided. Then it is justified logically.\" Using colorful language to go along with his punchy lessons, Gitomer minces no words when telling salespeople what they should do to improve their sales numbers.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eShow Up Prepared\u003c\/i\u003e\u003cbr\u003e After each chapter's numbered lists of resources and rules, Gitomer's daring format provides a personal action plan that breaks down his tips into secrets; success strategies; and bold, large-lettered statements or questions that convey the roots of his principles. For example, after discussing the power of networking, the following giant words fill the page:\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eNetworking works well when you employ the two-word secret: Show up.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eNetworking works best when you employ the three-word secret: Show up prepared.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGitomer's direct style drives his points home in easy-to-understand quips and quotes that are formatted for maximum retention. Many pages throughout \u003ci\u003eThe Little Red Book of Selling\u003c\/i\u003e offer a cartoon figure that provides a missed point (he calls them \"Red Whines\") and a solid counterpoint (a \"Red Selling Response\") that simply state basic principles that can be used along the sales cycle. 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Copyright © 2005 Soundview Executive Book Summaries\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003ePersonal Finance\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Bard Press","offers":[{"title":"Used - Very Good","offer_id":45262246183102,"sku":"1885167601-3","price":13.76,"currency_code":"USD","in_stock":false},{"title":"Used - Good","offer_id":46702589214910,"sku":"1885167601-4","price":12.97,"currency_code":"USD","in_stock":true},{"title":"Used - Acceptable","offer_id":46702589247678,"sku":"1885167601-5","price":12.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/51aorfJ3bXL._SL500.jpg?v=1754091059"},{"product_id":"0887306012-managing_the_non-_profit_organization_principles_and_practices","title":"Managing the Non-Profit Organization: Principles and Practices","description":"\n\u003cp\u003eThe service, or non-profit, sector of our society is growing rapidly (with more than 8 million employees and more than 80 million volunteers), creating a major need for guidelines and expert advice on how to manage these organizations effectively. Drucker gives examples and explanations of mission, leadership, resources, marketing, goals, people development, decision making, and much more. 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Together, They Become An Unprecedented Tool For Improving Product And Process Quality, Production Efficiency, And Across-the-board Profitability. \u003ci\u003elean Six Sigma\u003c\/i\u003e Introduces You To Today's Most Dynamic Program For Streamlining The Performance Of Both Your Production Department And Your Back Office, And Providing You With The Cost Reduction And Quality Improvements You Need To Stay One Step Ahead Of Your Competitors.\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\u003ci\u003elean Six Sigma\u003c\/i\u003e Shows How Lean And Six Sigma Methods Complement And Reinforce Each Other. If Also Provides A Detailed Roadmap Of Implementation So You Can Start Seeing Significant Returns In Less Than A Year.—--from The Preface\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003ebusinesses Fundamentally Exist To Provide Returns To Their Stakeholders. \u003ci\u003elean Six Sigma \u003c\/i\u003eoutlines A Program For Combining The Synergies Of These Two Initiatives To Provide Your Organization With Greater Speed, Less Process Variation, And More Bottom-line Impact Than Ever Before.\u003c\/p\u003e \u003cp\u003ea Hands-on Guidebook For Integrating The Production Efficiencies Of The Lean Enterprise With The Cost And Quality Tools Of Six Sigma, This Breakthrough Book Features Detailed Insights On:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003ci\u003ethe Lean Six Sigma Value Proposition--\u003c\/i\u003ehow Combining Lean And Six Sigma Provides Unmatched Potential For Improving Shareholder Value \u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003ethe Lean Six Sigma Implementation Process--\u003c\/i\u003ehow To Prepare Your Organization For A Seamless Incorporation Of Lean Six Sigma Tools And Techniques \u003c\/li\u003e\n\u003cli\u003e\n\u003ci\u003eleveraging Lean Six Sigma--\u003c\/i\u003estrategies For Extending Lean Six Sigma's Reach Within And Beyond Your Corporate Walls \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003evariation Is Evil.—--jack Welch\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003esix Sigma Was The Zero-variation Quality Lynchpin Around Which Jack Welch Transformed Ge Into One Of The World's Most Efficient--and Valuable--corporations. Lean Production Helped Toyota Cut Waste, Slash Costs, And Substantially Improve Resource Utilization And Cycle Times.\u003c\/p\u003e \u003cp\u003eyet, As Both Would Admit, There Was Still Room For Improvement.\u003c\/p\u003e \u003cp\u003e\u003ci\u003elean Six Sigma \u003c\/i\u003etakes You To The Next Level Of Improvement, One That For The First Time Unites Product And Process Excellence With The Goal Of Enhancing Shareholder Value Creation. Providing Insights Into The Application Of Lean Six Sigma To Both The Manufacturing Processes And The Less-data-rich Service And Transactional Processes, It Promises To Revolutionize The Performance Efficiencies In Virtually Every Area Of Your Organization--as It Positively And Dramatically Impacts Your Shareholder Value.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eStrategic Planning\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"McGraw Hill","offers":[{"title":"Used - Like New","offer_id":45262267220158,"sku":"0071385215-2","price":13.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/61i-z3hAhZL.jpg?v=1754091294"},{"product_id":"1442650133-leadership_is_half_the_story_a_fresh_look_at_followership-_leadership-_and_collaboration","title":"Leadership is Half the Story: A Fresh Look at Followership, Leadership, and Collaboration","description":"\n\n\u003cp\u003eCan you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the time in organizations. Half the partnership is missing.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eLeadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization – from CEO to HR director to front-line manager to consultant.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eAll of us lead, not just those with the formal title. All of us follow, not just front-line staff. In great collaborations, one moment we are leading and then we flip to following; in other words, the relationship between leadership and followership is dynamic, context-specific, and ever-evolving. This empowering perspective opens up leadership to everyone, normalizes followership, and enables more productive and innovative collaborations. Candid discussions about both roles allow for better coaching, mentoring, skill development, and interpersonal agility, and result in stronger teams.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eMarc and Samantha Hurwitz give us a category-busting book that “practically glows with energy and vision,” according to Marshall Goldsmith, executive coach and best-selling author of What Got You Here Won’t Get You There.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBusiness \u0026amp; Money\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eProcesses \u0026amp; Infrastructure\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eStrategic Planning\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Rotman-UTP Publishing","offers":[{"title":"Used - Very Good","offer_id":45262296580286,"sku":"1442650133-3","price":15.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/4101fDcB_oL._SL500.jpg?v=1754092049"},{"product_id":"1772360171-beyond_engagement_a_brain-_based_approach_that_blends_the_engagement_managers_want_with_the_energy_employees_need","title":"Beyond Engagement: A Brain-Based Approach That Blends the Engagement Managers Want with the Energy Employees Need","description":"\n\u003cp\u003eAfter twenty years of trying to get it right, precious few organizations have cracked the code of employee engagement. Why? Because few could have anticipated the unbending nature of what Brady G. Wilson calls \"the engagement paradox\": \u003ci\u003ethe more companies focus on engagement, the more disengagement they produce.\u003c\/i\u003e\u003cbr\u003e What causes this paradox?\u003cbr\u003e As shown in this clear, concise, and compelling book, it is simply this: managing engagement turns out to be just another drain on the most precious resource in business today -- energy. In today's exhaustion era, employees are simply struggling to make it to the weekend. Lacking energy, they resort to quick fixes, workarounds, and reactive firefighting, thereby hardwiring depletion into the system.\u003cbr\u003e As a result, employees come to perceive engagement efforts as a management con game. A high percentage of the employee population believe no meaningful outcomes will occur as a result of the engagement survey. And this crisis of belief causes acute pain inside well-intentioned leaders who are doing their best to unlock employee engagement. They feel caught.\u003cbr\u003e Now \u003ci\u003eBeyond Engagement\u003c\/i\u003e shows how to get beyond this kind of self-defeating engagement: by managing energy rather than engagement. The book offers a chapter each to ten leadership principles based on the findings of brain science:\u003cbr\u003e 1 Manage Energy, Not Engagement\u003cbr\u003e 2 Deliver Experiences, Not Promises\u003cbr\u003e 3 Target Emotion, Not Logic\u003cbr\u003e 4 Trust Conversations, Not Surveys\u003cbr\u003e 5 Seek Tension, Not Harmony\u003cbr\u003e 6 Practice Partnering, Not Parenting\u003cbr\u003e 7 Pull Out the Backstory, Not the Action Plan\u003cbr\u003e 8 Think Sticks, Not Carrots\u003cbr\u003e 9 Meet Needs, Not Scores\u003cbr\u003e 10 Challenge Beliefs, Not Emotions\u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eScience \u0026amp; Math\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eBehavioral Sciences\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eCognitive Psychology\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"BPS Books","offers":[{"title":"Used - Good","offer_id":45262298874046,"sku":"1772360171-4","price":12.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/7131PWnv15L.jpg?v=1754092079"},{"product_id":"173224278x-the_cure_for_stupidity_using_brain_science_to_explain_irrational_behavior_at_work","title":"The Cure for Stupidity: Using Brain Science to Explain Irrational Behavior at Work","description":"\n\n\u003cp\u003eYou see stupidity everywhere. This book can fix that. This book will change your life.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eEvery day you're driven nuts by the people around you making common sense errors and irrational decisions. Imagine what life would look like if you didn't have to waste time and energy dealing with stubborn, clueless, argumentative, defensive, or apathetic coworkers! Thank goodness Eric Bailey translates decades of brain science research into every-day language, helping you break through common communication barriers that will improve every relationship in your life. Whether you work in the executive suite or on the front-line, this book will teach you how to cure the stupidity all around you.\u003c\/p\u003e\n\u003cbr\u003e\u003cp\u003eCategories:\u003c\/p\u003e\u003cul class=\"category-tree\"\u003e\n\u003cli\u003ePolitics \u0026amp; Social Sciences\u003cul class=\"category-tree\"\u003e\n\u003cli\u003eSociology\u003cul class=\"category-tree\"\u003e\u003cli class=\"category-tree\"\u003eSocial Theory\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n","brand":"Laura Bush Ph.D.","offers":[{"title":"Used - Good","offer_id":45262305951934,"sku":"173224278X-4","price":21.24,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0640\/9689\/5166\/files\/714kYtc2GCL.jpg?v=1754092154"}],"url":"https:\/\/shop.sustainablebooks.com\/collections\/books-business-money-management-leadership-management.oembed?page=5","provider":"Sustainable Books","version":"1.0","type":"link"}